Senior Product Manager, AI-Driven Fraud Risk Platform

DraftKings Inc.; Massachusetts; On-site; USD 136,000 - 170,000; Full time

Job summary

DraftKings Inc. is seeking a Senior Product Manager to shape risk case decisioning using automation, AI, and customer self-service as it scales into new markets.

You will lead strategy and roadmap across Risk Operations, Engineering, Data Science, Analytics, and Controls & Compliance to transform complex operational challenges into scalable systems that drive faster, more reliable decisions. You’ll work with cross-functional teams to define case types, states, routing, and evidence requirements,

Qualifications

• A Bachelor’s Degree or any suitable combination of education, experience, and training, along with at least 7 years of experience in Product Management.
• Experience in fraud, risk, trust & safety, or large-scale operations automation.
• Proven experience defining strategy, building roadmaps, and leading complex initiatives from discovery through delivery and iteration in a fast-paced environment.
• Strong analytical skills and a data-driven approach to prioritization.
• Experience working across Engineering, Data Science, Analytics, Operations, and other business teams to translate complex problems into clear requirements and scalable solutions.
• The ability to navigate ambiguity, balance long-term strategy with near-term operational impact, and make thoughtful tradeoffs across competing priorities.
• Strong communication and stakeholder management skills, with the ability to influence senior leaders and align cross-functional teams around decisions, priorities, and measurable outcomes.
• A strong sense of ownership and accountability, with a focus on understanding users firsthand and turning operational challenges into intuitive, effective experiences.
• Familiarity with internal tools, customer-facing platforms, artificial intelligence, automation, risk operations, or foundational technology platforms is a plus.
• Experience in a regulated industry such as gaming, fintech, payments, or insurance is a plus.

Responsibilities

• Own and drive an outcome-based roadmap for risk case decisioning across AI-assisted review, case automation, self-service, and case management.
• Partner closely with Risk Operations to understand how cases are worked, identify where agent time is spent, and use case volume, handle time, and other operational data to prioritize opportunities with the greatest impact.
• Define the right resolution path for different case types, determining where cases can be automated, supported by AI, resolved through customer self-service, or require human review.
• Shape the end-to-end case lifecycle, including case types, states, routing, prioritization, queues, resolution actions, closure criteria, and the evidence agents need to make informed decisions.
• Lead discovery and execution with Engineering, Data Science, Controls & Compliance, and cross-functional partners, translating complex needs into clear requirements, testable acceptance criteria, and measurable outcomes.
• Define success metrics for every initiative and use data to evaluate automation rates, workload reduction, self-service containment, AI review quality, decision quality, and operational cost.
• Represent the case resolution experience in upstream decisions, making the operational impact of changes to orchestration, tooling, and risk models visible before those changes reach agent queues.
• Build auditability into automated and AI-assisted case decisions, partnering with Controls & Compliance to make sure decision rationale and supporting evidence meet applicable standards for areas such as anti-money laundering and Responsible Gaming.

Skills

7+ years in Product Management

Fraud risk operations automation

Strategy, roadmaps & complex programs

Data-driven prioritization

Cross-functional collaboration

Navigate ambiguity & tradeoffs

Stakeholder management & communication

Ownership & accountability

Familiarity with internal tools/AI/rpa

Experience in regulated industries (eG

Education

Bachelor’s Degree

Job description

DraftKings Inc. is seeking a Senior Product Manager to shape risk case decisioning using automation, AI, and customer self-service as it scales into new markets.

You will lead strategy and roadmap across Risk Operations, Engineering, Data Science, Analytics, and Controls & Compliance to transform complex operational challenges into scalable systems that drive faster, more reliable decisions. You’ll work with cross-functional teams to define case types, states, routing, and evidence requirements,