Senior Product Manager, Agent Experience & AI Tools

Cigna Healthcare; New Jersey; Hybrid; USD 113,000 - 189,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401(k) plan

Tuition reimbursement

Paid time off (minimum 18 days)

Job summary

The Cigna Group is seeking a Senior Product Manager Advisor for Agent Experience. You will help plan and build tools for customer service teams, collaborating with Engineering, Design, Data Science, and Operations to deliver scalable solutions that improve agent efficiency and service quality.

Responsibilities include setting strategy, translating goals into actionable work, and leading multi-disciplinary teams through planning, launch, and optimization.

Qualifications

• At least 5 years of product management experience.

Responsibilities

• Work with leaders to set long-term plan for Agent Experience products.
• Lead teams as they plan, build, launch, and improve products.
• Write clear product needs, user stories, goals, and acceptance criteria.
• Collaborate with Design and Engineering to ensure usable, scalable tools.
• Plan launches and help teams adopt new tools.

Skills

Product strategy

Cross-functional leadership

Agile methodologies

Data-driven decisions

Stakeholder management

Communication

Education

Bachelor's degree or equal hands-on experience

Tools

CRM systems

Ticketing tools

Customer service platforms

Job description

The Cigna Group is seeking a Senior Product Manager Advisor for Agent Experience. You will help plan and build tools for customer service teams, collaborating with Engineering, Design, Data Science, and Operations to deliver scalable solutions that improve agent efficiency and service quality.

Responsibilities include setting strategy, translating goals into actionable work, and leading multi-disciplinary teams through planning, launch, and optimization.