Senior Product Manager, Agent Experience

Cigna Healthcare; United States; Remote; USD 113,000 - 189,000; Full time

Benefits offered by this job

Annual bonus plan

Job summary

The Cigna Group is seeking a Senior Product Manager Advisor for the Agent Experience to plan and build tools for customer service teams. You will collaborate with Engineering, Design, Data Science, Customer Operations, and business partners to create user-friendly, scalable products.

You should understand product management, agent work, and solving complex business problems. Responsibilities include setting strategy, learning customer needs, building and launching products, AI/automation

Qualifications

• At least 5 years of product management experience.
• 2 years of leading complex internal platforms or operational tooling.
• Experience with internal systems or tools used by operations teams.
• Ability to take a product from idea to launch and improve it.
• Experience in customer support or workforce management.
• Ability to use data to make product choices.
• Strong speaking, writing, planning and partner management skills.
• Experience on an agile product team.
• Bachelor’s degree or equivalent hands-on experience.

Responsibilities

• Set long-term strategy and vision for Agent Experience products.
• Find ways to help agents work better and deliver quality service.
• Turn goals into clear product outcomes and business value.
• Write user stories, needs, goals, and acceptance criteria.
• Lead cross-functional teams through discovery, build, launch and iteration.
• Plan launches and enable teams to adopt new tools.

Skills

Product management

Data-driven decisions

Agile teamwork

Stakeholder management

Leadership

Education

Bachelor’s degree or hands-on experience

Job description

The Cigna Group is seeking a Senior Product Manager Advisor for the Agent Experience to plan and build tools for customer service teams. You will collaborate with Engineering, Design, Data Science, Customer Operations, and business partners to create user-friendly, scalable products.

You should understand product management, agent work, and solving complex business problems. Responsibilities include setting strategy, learning customer needs, building and launching products, AI/automation