Senior Product Manager, Admin & Buyer Experience

Superhuman Labs, Inc.; Seattle (WA); Hybrid; USD 206,000 - 258,000; Full time

Benefits offered by this job

Excellent health care

401(k) and RRSP matching

Paid parental leave

20 days PTO + holidays + floating days

Professional development budget

Job summary

Superhuman Labs, Inc. is seeking a Senior Product Manager for Admin & Buyer Experience to own the cross-suite admin console and drive IT provisioning, SSO, billing, and access control at scale.

The role focuses on delivering a fast, delightful admin experience for IT admins, procurement teams, and economic buyers, enabling enterprise deployments and multi-product growth while aligning with our AI-powered productivity platform.

Qualifications

• 5+ years in product management with admin, billing, or account management product experience in a B2B SaaS environment.
• Deep understanding of enterprise IT requirements — SSO, SCIM, RBAC, audit logging, and compliance frameworks.
• Experience designing for multiple distinct user types, including IT admins, end users, and procurement or finance stakeholders.
• Ability to build simple, intuitive experiences for complex, multi-product systems.
• Enterprise empathy and other stakeholder-centric thinking are essential.
• AI-first operator mindset and visible use of AI to improve workflows.
• Low ego with strong ownership and proactive collaboration.

Responsibilities

• Own the product roadmap for the admin console, including user provisioning, SSO, RBAC, billing, and cross-product settings.
• Define and improve the end-to-end buyer journey — from trial and first purchase through onboarding, renewal, and expansion.
• Partner with Security, Legal, and Compliance to meet enterprise data governance requirements.
• Collaborate with Sales and CS to identify admin/buyer friction and ship blockers-removing solutions.
• Build intuitive self-serve admin experiences to empower IT teams at scale while reducing support burden.

Skills

Product management

B2B SaaS

IT admin experience

SSO / RBAC

AI in workflows

Job description

Senior Product Manager, Admin & Buyer Experience

Employment Type

Full time

Location Type

Hybrid

Department

Engineering, Product, Design, and Marketing Product

Compensation

• Zone 1 Base Pay: $206K – $258K

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here .

The Opportunity

Enterprise deals are won or lost with admins. At Superhuman, we're building the future of an AI-powered productivity suite — and we need someone to make the experience of buying, deploying, and managing it feel as fast and delightful as the products themselves.

We're hiring a Senior Product Manager, Admin & Buyer Experience to own our cross-suite admin console. This role sits at the intersection of our two biggest bets — moving upmarket and becoming a true multi-product platform.

You will be building for the people who hold the keys: IT admins, line-of-business owners, procurement teams, and economic buyers who need a unified, seamless way to manage Superhuman across their organization. You will obsess over making the admin experience delighful and intuitive, remmebering that “Admins are users too.” Get this right and you unlock enterprise deployments at scale, as well as accelerate our multi-product growth.

Ownership

• Own the product roadmap for the Superhuman Suite's admin console, including user provisioning, SSO, role-based access control, billing, and cross-product settings
• Define and improve the end-to-end buyer journey — from trial and first purchase through onboarding, renewal, and expansion
• Partner with Security, Legal, and Compliance to build admin capabilities that meet enterprise requirements for data governance, auditability, and access control
• Work with Sales and CS to understand where admin and buyer friction slows deals or increases churn, and ship solutions that remove those blockers
• Build intuitive self-serve admin experiences that empower IT teams to manage Superhuman at scale while reducing support burden

Qualifications

• You have 5+ years in product management, with experience building admin, billing, or account management products in a B2B SaaS environment.
• You have a deep understanding of enterprise IT requirements — SSO, SCIM, RBAC, audit logging, and compliance frameworks.
• You have experience designing for multiple distinct user types, including IT admins, end users, and procurement or finance stakeholders.
• You have a proven ability to build simple, intuitive experiences for complex, multi-product systems.
• Enterprise Empathy: You deeply understand IT admins and economic buyers — their workflows, their constraints, and what it takes to earn their trust. You advocate for these often-overlooked users relentlessly.
• Systems Thinking: You design for scale and consistency across products while preserving the flexibility each product needs. You anticipate edge cases and build systems that hold up under real enterprise complexity.
• AI-First Operator: You embed AI into daily workflows, rituals, and decision-making. You model fluency, curiosity, and visible use of AI to raise the bar for speed, quality, and customer impact.
• Extreme Ownership: You act as if you are 100% responsible for your own outcomes as well as the outcomes of the company. You do this without stepping on toes.
• Results Driven: You work tirelessly in pursuit of your results; you quickly take the initiative and own it when results are off; you course-correct and get scrappy if necessary.
• Customer-Centered Innovator: You redesign experiences to create AI-native magic — delighting customers through faster, smarter, and more effective workflows that deliver measurable outcomes.
• Low Ego: You put the company ahead of yourself. Most of our discussions are about results and how to amplify success.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply— especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).