Senior Product Manager

Presencelearning; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Remote-first environment

Travel up to 10%

Competitive salary $130k–$160k

Health coverage

Paid time off

Retirement with company match

Home office support

Parental and caregiving leave

Professional development

Job summary

Presencelearning is seeking a senior product leader to shape the systems and workflows that support school needs and clinical capacity. You will map districts, clinicians, and internal teams, then translate friction and manual steps into scalable tools that improve user experiences.

You will lead cross-functional initiatives, measure outcomes like matching speed and adoption, and guide automation while maintaining clear decision support for staff.

Qualifications

• Eight or more years of product management experience with ownership of complex systems or enterprise workflows.
• Strong discovery skills, including interviewing non-technical operators to uncover root causes.
• Experience designing internal user workflows and service blueprints across people, processes, and technology.
• Track record delivering cross-functional initiatives and measuring impact.
• Commercial judgment and comfort with capacity, margins, and related metrics.
• Ability to bring structure to ambiguity and align stakeholders around a roadmap.

Responsibilities

• Map end-to-end service journeys including user touchpoints, internal handoffs, and data flows.
• Observe operations teams, identify bottlenecks, and uncover unmet needs before defining product changes.
• Design intuitive internal workflows and reduce manual effort for daily work.
• Define automation boundaries and where decision support is needed.
• Assess Build-versus-Buy and guide integrations across systems.
• Lead cross-functional product initiatives and track outcomes like matching speed and adoption.

Job description

Role overview

Lead product work for the systems and workflows that match school needs with available clinical capacity. The role combines service design, operational discovery, and software product leadership: you’ll map how districts, clinicians, and internal teams work together, then turn friction and manual processes into scalable tools and clearer user experiences.

Responsibilities

• Map end-to-end service journeys, including user touchpoints, internal handoffs, systems, and third-party data flows.
• Observe operational teams and investigate bottlenecks, workarounds, and unmet needs before defining product changes.
• Design intuitive workflows for internal users and reduce unnecessary effort in their day-to-day work.
• Define where automation can handle matching and capacity constraints, and where staff need decision support or exception queues.
• Assess build-versus-buy choices and guide integrations across operational systems.
• Lead cross-functional product initiatives and track outcomes such as matching speed, referral coverage, and adoption.

Requirements

• Eight or more years of product management experience, including ownership of complex systems, marketplace, fulfillment, or enterprise workflow products.
• Strong discovery skills, including interviewing non-technical operators and finding root causes behind feature requests.
• Experience designing internal user workflows and service blueprints across people, processes, policies, and technology.
• Track record of delivering complex, cross-functional initiatives and measuring their impact.
• Commercial judgment and comfort with measures such as capacity use, fill rates, and margin.
• Ability to bring structure to ambiguity and align stakeholders around a prioritized roadmap.

Benefits and work setup

• Remote-first environment with core availability from noon to 5 p.m. Eastern, Monday through Friday; standard hours are 9 a.m.–6 p.m. local time.
• Up to 10% travel may be required for team and partner engagement.
• Annual base salary range of $130,000–$160,000.
• Benefits include health coverage, paid time oc, retirement savings with a company match, home office support, parental and caregiving leave, and professional development opportunities.