Senior Product Manager

ane; Town of Poland (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Userlane seeks a senior product leader to own Application Intelligence, shaping metrics for App Discovery, HEART Analytics and Portfolio Overview. You will define credible scoring, connect usage to business outcomes, and drive adoption-focused analytics for CIOs and IT leaders.

You will collaborate with data engineers and executives to turn insights into action. You’ll work with cross‑functional teams to ensure metrics influence product strategy, governance of AI adoption, and measurable ROI

Qualifications

• 5+ years of product management experience on data/analytics products in enterprise environments.
• Defined a metrics methodology, scoring system or measurement framework.
• Starts with the business question, not the data.
• Able to defend trade-offs with technical peers credibly.
• Experience in enterprise B2B product analytics; healthcare experience is a strong plus.
• Able to explain data insights to engineers, sales, support and executives.
• Fluent in English (spoken and written).

Responsibilities

• Own Application Intelligence across App Discovery, HEART Analytics and Portfolio Overview to show value and waste in software investments.
• Define metrics, scores and measurement approaches that remain credible when data is incomplete.
• Deliver outcome‑linked metrics that connect usage to cost savings, efficiency and risk.
• Create analytics that guide executive decisions, not just reporting of what happened.
• Define data integration strategy across behavioural, cost, license and HR data sources.
• Turn raw usage data into actionable insights that prompt action.
• Support governance of AI adoption by measuring its impact on productivity and ROI.

Skills

Product management

Data analytics

Metrics methodology

Stakeholder communication

Enterprise B2B experience

Healthcare experience

English fluency

Job description

Userlane is a market-leading Digital Adoption Platform that empowers organisations to understand and improve the value of their technology investments. Working with some of the world's most recognisable enterprises, we identify and eliminate adoption barriers and produce a more engaging and productive software experience for employees.

Your mission

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste. You'll work on opportunities such as:

Defining metrics that hold up : Own the methodology behind our HEART Analytics, deciding what each score measures, how it's calculated, and how it stays credible when data is incomplete.

Delivering outcome-linked metrics : Connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on

Building for time-poor executives : Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?"

Connecting fragmented data sources : Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems,

Transforming insights into action : Define what turns raw usage data into insights that drive action, not just dashboards people look at once

AI adoption governance : Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI.

Your profile

5+ years of product management experience on data/analytics products within a modern product organisation

You've defined a metrics methodology, scoring system or measurement framework that others build on, and you can defend the trade-offs behind it. You're comfortable reasoning about why one calculation approach produces misleading results in a specific scenario and another doesn't.

You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"

You hold your ground. You'll work with technically strong colleagues and leaders with well-formed opinions. You can disagree with them credibly, engage with their reasoning, and change your position when the evidence says so, not when the seniority does.

You can hold a credible conversation with data engineers and data scientists about what the data can and cannot prove, and you understand the difference between interesting data and actionable insight

You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus

You figure out what works by talking to customers and watching them use the product

You're capable of explaining things to engineers, salespeople, support agents and CEOs alike

You're fluent in English (spoken and written)

What's in for you

Team & Culture : A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries

Impact: You'll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems

Product strategy influence : Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors

Market : Userlane is among the global leaders in the rapidly growing Digital Adoption industry

Growth : We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training Benefits : We offer flexible benefits related to savings and security, health and well-being, and lifestyle and leisure