Senior Product Manager

Technology at Arizona State University; Tempe (AZ); On-site; USD 94,000 - 115,000; Full time

Job summary

Arizona State University’s Enterprise Technology division seeks a Senior Product Manager to lead mobile products and an agentic AI communication platform, shaping how students, faculty, and staff interact with the university in a mobile-first world.

You will define how mobile experience and AI come together to deliver seamless, trustworthy digital interactions and scalable platforms that uphold institutional values and public trust.

Qualifications

• Bachelor's degree and seven years of experience in the area or field or an equivalent combination of experience and training.
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems).
• Proven ability to own complex digital platforms with measurable outcomes.
• Experience with SaaS/digital platforms or complex enterprise ecosystems.
• Strong understanding of responsible and ethical AI principles.
• Expertise in user-centered design and agile product development.

Responsibilities

• Lead the University’s Mobile Strategy; define and evolve a comprehensive mobile product strategy that ensures seamless tasks for students, faculty, and staff.
• Integrate Mobile and AI into a cohesive experience; embed AI capabilities within mobile experiences for proactive, context-aware support.
• Set direction for digital transformation; define a long-term strategy for intelligent, adaptive platforms emphasizing interoperability, accessibility, privacy, and trust.
• Translate institutional goals into product visions, roadmaps, and measurable outcomes improving engagement, efficiency, retention, and satisfaction.
• Lead cross-department initiatives across platforms and audiences, aligning leadership, stakeholders, and delivery teams.
• Lead through influence; partner with engineering, design, research, data, and university leadership to align on trade-offs and execution.
• Mentor and elevate product leaders; coach senior PMs to think systemically and own outcomes.
• Strengthen product practice and culture; advance discovery, validation, experimentation, and delivery with transparency.
• Leverage AI to improve routine tasks and contribute ideas to enhance unit efficiency and performance.
• Foster positive culture and engagement aligned with institutional values.
• Collaborate across teams and participate in ET/ASU events and programs.

Skills

Mobile strategy

AI integration

Cross-functional leadership

Stakeholder communication

Product roadmaps

Education

Bachelor's degree

Job description

We are entering a new chapter in how universities use technology. Not as “edtech,” but as core institutional capability.

We’re looking for a Senior Product Manager to lead our mobile products and agentic AI communication platform, shaping how students, faculty, and staff interact with the university in an increasingly intelligent and mobile-first world.

Mobile is the primary digital touchpoint for many users. At the same time, advances in AI are enabling systems that can proactively assist, guide, and automate complex workflows. In this role, you will define how these two forces, mobile experience and intelligent agents, come together to deliver seamless, trustworthy, and human-centered digital interactions.

You will help move the university beyond isolated tools and experiments toward cohesive, scalable platforms that augment human capability while upholding institutional values and public trust.

The ideal candidate is a strategic, empathetic, and impact-driven product leader who thrives at the intersection of mobile experience, AI innovation, and institutional transformation. You are comfortable navigating ambiguity and emerging technology while grounding decisions in user needs, measurable outcomes, and responsible governance. You elevate teams by connecting daily work to long-term strategy and customer impact, bringing clarity where others see complexity.

Position Salary Range: $94,300 - $115,000; depending on experience

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Lead the University’s Mobile Strategy; Define and evolve a comprehensive mobile product strategy that ensures students, faculty, and staff can complete critical tasks seamlessly from anywhere. Elevate mobile from feature parity to differentiated, intuitive experiences that reflect how people actually live and work.
• Integrate Mobile and AI into a Cohesive Experience; Ensure AI capabilities are thoughtfully embedded within mobile experiences, creating proactive and context-aware support that simplifies complexity rather than adding to it.
• Set Direction for the Next Chapter of Digital Transformation; Define and communicate a long-term strategy for intelligent, adaptive platforms that prioritize interoperability, accessibility, privacy, and trust.
• Connect Strategy to Measurable Outcomes; Translate institutional goals into clear product visions, outcome-based roadmaps, and success metrics that reflect real improvements in engagement, efficiency, retention, and satisfaction.
• Navigate Complexity Across Systems and Audiences; Lead initiatives that span multiple platforms, departments, and user groups. Bring clarity to competing priorities and ensure alignment across leadership, stakeholders, and delivery teams.
• Lead Through Influence; Partner closely with engineering, design, research, data, and university leadership to align on trade-offs, sequencing, and execution, building shared ownership and trust.
• Mentor and Elevate Product Leaders; Coach senior product managers to think systemically, lead with confidence, and operate with clear ownership, reinforcing a shift from order-takers to strategic leaders.
• Strengthen Product Practice and Culture; Advance consistent discovery, validation, experimentation, and delivery practices. Ensure initiatives follow a disciplined, transparent process from hypothesis to measurable outcome.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• 8+ years of experience in product management, including leading large, cross-functional initiatives
• Proven experience owning complex digital platforms with measurable outcomes
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems)
• Experience in SaaS, digital platforms, or complex enterprise ecosystems
• Strong understanding of responsible and ethical AI principles
• Expertise in user-centered design and agile product development
• Demonstrated success mentoring senior product managers
• Strong communication and storytelling skills for executive and non-technical audiences
• Passion for innovation, simplicity, and improving the educational experience
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs
• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.