Senior Product Leader - Global CS Platform

Amazon; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Job summary

Amazon is seeking a product leader to build platform capabilities for the Customer Service network, impacting global teams with scalable, data-driven solutions. You will recruit and mentor talent, translate complex pain points into actionable roadmaps, and partner with engineering and operations to drive impact at scale.

The role requires a strong background in product management, engineering collaboration, and a proven ability to communicate with executives.

Qualifications

• 6+ years of team management experience.
• 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience.
• Experience managing competing priorities across a wide range of stakeholders.
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience in computer architecture.
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
• Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline.
• 5+ years of technical product management, program management or engineering experience.

Responsibilities

• Lead cross-functional collaboration with Customer Service Operations, engineering and stakeholders to deliver high-quality outcomes.
• Define product requirements translating complex customer needs into scalable solutions.
• Build executive alignment across senior leadership on transformative product priorities.
• Lead and develop a team with product and engineering working together.
• Navigate ambiguity by synthesizing constraints, insights, and business goals into actionable strategies.
• Define success metrics and KPIs driving continuous product improvement.
• Deliver a compelling vision for applying latest technologies to global Customer Service.

Skills

Leadership

Product management

Executive communication

Stakeholder management

Technical background

Analytical skills

Education

Bachelor's degree or above in CS/CE/Info Systems

MBA

Job description

Amazon is seeking a product leader to build platform capabilities for the Customer Service network, impacting global teams with scalable, data-driven solutions. You will recruit and mentor talent, translate complex pain points into actionable roadmaps, and partner with engineering and operations to drive impact at scale.

The role requires a strong background in product management, engineering collaboration, and a proven ability to communicate with executives.