Senior Product Designer - Pharma (Activation & Retention)

Redcare Pharmacy; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Redcare Pharmacy is seeking a Senior Product Designer to shape how customers discover, access and engage with prescription services, with a focus on activation and retention across the customer journey.

You will join a multidisciplinary UX team and collaborate with Product Management, Engineering, Analytics and stakeholders to deliver meaningful, scalable digital experiences in the pharma domain.

Qualifications

• Extensive experience in Product Design or UX/UI Design, leading complex, customer-facing digital products.
• Strong end-to-end Product Design expertise, framing problems, discovery, prototype, validate and deliver high-quality experiences.
• Experience improving customer activation, conversion or retention across onboarding or lifecycle.
• Excellent interaction and visual design skills, with proficiency in Figma, prototyping and design systems.
• Strong understanding of UX research and experimentation including usability testing and A/B testing.
• Data-informed approach, collaborating with Product Analysts to interpret funnels and cohort insights.
• Strong stakeholder management and communication skills to influence product decisions.
• Collaborative and proactive mindset, raising design standards and mentoring teammates.
• Native-level German language proficiency and fluent English for collaboration.

Responsibilities

• Own the end-to-end Product Design process from discovery to delivery, solving customer needs and driving outcomes.
• Improve customer activation and onboarding, removing barriers for first prescription orders.
• Drive customer retention and engagement, supporting repeat prescriptions and long-term relationships.
• Lead customer-centered discovery and experimentation using interviews, journey mapping, usability testing and A/B testing.
• Translate insights into design solutions with Product Management and Analytics, defining hypotheses and success metrics.
• Deliver high-quality, accessible digital experiences across healthcare journeys, including error handling and recovery states.
• Collaborate closely with Engineering and Product teams to ensure feasibility and delivery to a high standard.
• Influence Product direction with research, data, and compelling design rationale.
• Contribute to the growth and maturity of the UX team, mentoring designers and evolving the design system.

Skills

Product Design

UX/UI Design

End-to-end design

Figma

Prototyping

Design Systems

UX Research

A/B Testing

Data-informed design

Stakeholder management

Communication

German language

English language

Tools

Figma

Job description

Redcare Pharmacy is seeking a Senior Product Designer to shape how customers discover, access and engage with prescription services, with a focus on activation and retention across the customer journey.

You will join a multidisciplinary UX team and collaborate with Product Management, Engineering, Analytics and stakeholders to deliver meaningful, scalable digital experiences in the pharma domain.