Senior Product Designer – Pharma (Growth) (m/f/d)

Redcare Pharmacy; United States; Remote; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Redcare Pharmacy is seeking a Senior Product Designer to shape how customers discover, access and engage with prescription services, with a focus on activation and retention across the customer journey.

You will join a multidisciplinary UX team and collaborate with Product Management, Engineering, Analytics and stakeholders to deliver meaningful, scalable digital experiences in the pharma domain.

Qualifikationen

• Extensive experience in Product Design or UX/UI Design, leading complex, customer-facing digital products.
• Strong end-to-end Product Design expertise, framing problems, discovery, prototype, validate and deliver high-quality experiences.
• Experience improving customer activation, conversion or retention across onboarding or lifecycle.
• Excellent interaction and visual design skills, with proficiency in Figma, prototyping and design systems.
• Strong understanding of UX research and experimentation including usability testing and A/B testing.
• Data-informed approach, collaborating with Product Analysts to interpret funnels and cohort insights.
• Strong stakeholder management and communication skills to influence product decisions.
• Collaborative and proactive mindset, raising design standards and mentoring teammates.
• Native-level German language proficiency and fluent English for collaboration.

Aufgaben

• Own the end-to-end Product Design process from discovery to delivery, solving customer needs and driving outcomes.
• Improve customer activation and onboarding, removing barriers for first prescription orders.
• Drive customer retention and engagement, supporting repeat prescriptions and long-term relationships.
• Lead customer-centered discovery and experimentation using interviews, journey mapping, usability testing and A/B testing.
• Translate insights into design solutions with Product Management and Analytics, defining hypotheses and success metrics.
• Deliver high-quality, accessible digital experiences across healthcare journeys, including error handling and recovery states.
• Collaborate closely with Engineering and Product teams to ensure feasibility and delivery to a high standard.
• Influence Product direction with research, data, and compelling design rationale.
• Contribute to the growth and maturity of the UX team, mentoring designers and evolving the design system.

Kenntnisse

Product Design

UX/UI Design

End-to-end design

Figma

Prototyping

Design Systems

UX Research

A/B Testing

Data-informed design

Stakeholder management

Communication

German language

English language

Tools

Figma

Jobbeschreibung

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision“Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role

Accessing prescription medication should be simple, intuitive and reassuring. However, navigating healthcare services can often involve unfamiliar processes, complex customer journeys and moments of uncertainty.

As a Senior Product Designer within our Pharma domain, you'll play a key role in shaping how customers discover, access and engage with our prescription services, with a particular focus on customer activation and retention.

You’ll help customers confidently navigate their first prescription order, simplify complex healthcare journeys and create meaningful experiences that encourage customers to return when they need us again.

You’ll join our multidisciplinary UX team of around 18 professionals across Product Design, UX Research and Design System Architecture, working closely with Product Management, Engineering, Analytics and business stakeholders.

This is an opportunity to take end‑to‑end ownership of high‑impact design initiatives, influence Product strategy and help shape the future of digital healthcare for millions of customers.

Job Description

About your tasks

• Own the end‑to‑end Product Design process, from discovery and problem definition through ideation, prototyping, validation and delivery, ensuring solutions address genuine customer needs and deliver measurable business outcomes.
• Improve customer activation and onboarding, identifying barriers that prevent customers from getting started with our prescription services and designing intuitive experiences that help them successfully complete their first prescription order.
• Drive customer retention and engagement, understanding why customers return or disengage and designing meaningful experiences that support repeat prescriptions, ongoing healthcare needs and long‑term customer relationships.
• Lead customer‑centred discovery and experimentation, using interviews, journey mapping, usability testing, behavioural insights and A/B testing to challenge assumptions, validate solutions and continuously improve the customer experience.
• Translate insights into impactful design solutions, partnering with Product Management and Analytics to define hypotheses, success metrics and opportunities, balancing customer needs, business impact, technical feasibility and long‑term scalability.
• Deliver high‑quality, accessible digital experiences, applying strong interaction design, visual design and UX writing principles to simplify complex healthcare journeys, including error handling, recovery states and sensitive customer interactions.
• Collaborate closely with Engineering and Product teams, involving technical stakeholders early, communicating design decisions clearly and ensuring solutions are feasible, implementation‑ready and delivered to a high standard.
• Influence Product direction and stakeholder decisions, using research, data, storytelling and clear design rationale to challenge assumptions, navigate competing priorities and build alignment across cross‑functional teams.
• Contribute to the growth and maturity of our UX team, acting as a role model for high‑quality Product Design, sharing expertise, mentoring fellow designers, providing constructive feedback and helping evolve our design system and ways of working.

Qualifications

About You

• Extensive experience in Product Design or UX/UI Design, with a proven track record of independently leading complex, customer‑facing digital products within an established e‑commerce or large‑scale consumer technology organisation.
• Strong end‑to‑end Product Design expertise, demonstrating the ability to frame problems, conduct discovery, explore solutions, prototype, validate and deliver high‑quality experiences with measurable impact.
• Experience improving customer activation, conversion or retention, ideally across onboarding, customer lifecycle or other complex digital journeys, supported by qualitative insights and quantitative results.
• Excellent interaction and visual design skills, with advanced proficiency in Figma, prototyping and working with established design systems to create intuitive, accessible and scalable experiences.
• A strong understanding of UX research and experimentation, including usability testing, customer interviews, journey mapping, behavioural analysis and A/B testing to inform design decisions.
• A data‑informed approach to Product Design, comfortable collaborating with Product Analysts to interpret conversion funnels, customer cohorts, behavioural insights and experimentation results.
• Strong stakeholder management and communication skills, with the confidence to challenge assumptions, explain design decisions and influence Product Managers, Engineers and senior business stakeholders.
• A collaborative and proactive mindset, with a passion for raising design standards, sharing knowledge and supporting the development of other designers within a multidisciplinary UX team.
• Native‑level German language proficiency, both written and spoken, enabling you to conduct nuanced customer research and design clear, sensitive German‑language experiences.
• Fluent professional English for collaboration within