Senior Product Designer (CRM)

Compass; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Compass is seeking a senior product designer to craft AI-driven, multimodal CRM experiences across web and mobile. You will drive interaction design from concept through prototyping, testing, and delivery, balancing user needs with technical feasibility to create high-trust AI interactions.

You'll collaborate with Product and Engineering, leverage design systems, and contribute to scalable workflows in real estate, transactions, or marketplace platforms.

Qualifications

• Strong communication, presentation and stakeholder management skills.
• A portfolio demonstrating systems thinking across web and mobile apps.
• Experience designing for AI-driven products or features is highly desirable.
• Ability to gather requirements from multiple stakeholders and translate into intuitive UX.
• 7+ years of product design experience in CRM, SaaS, workflow, or enterprise software.

Responsibilities

• Drive visual artifacts like journeys, flows, wireframes and prototypes to illustrate the vision.
• Design and develop AI-based conversational and multimodal experiences.
• Create design documentation for onboarding automation and AI self-service knowledge.
• Collaborate with Product and Engineering to align priorities and solutions.
• Balance user needs with technical constraints and business goals.
• Contribute to scalable product and design solutions across the Home Platform ecosystem.
• Work within design systems to ensure consistency and usability.

Skills

UX design

Interaction design

Information architecture

Usability principles

Figma

Prototyping tools

AI-driven products

CRM SaaS

Tools

Figma

Job description

• Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences
• Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions
• AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI
• Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners
• Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions
• Strategic Balance: Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively. You will craft best-in-class multimodal user experiences that are desirable, technically feasible, and viable for the business
• Product Strategy: Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem
• Design Systems & Consistency: Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform

Strong communication, presentation, and stakeholder management skillsA strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirableAbility to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software productsExperience collaborating closely with Product and Engineering teams throughout the product development lifecycleStrong understanding of interaction design, information architecture, usability principles, and scalable UX patternsProficiency with Figma and prototyping toolsFamiliarity with data-informed design decision-making, usability testing, and iterative product developmentComfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibilityFamiliarity with conversational UX, notification systems, or agent-assist toolingDemonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation featuresA basic understanding of ML/NLP fundamentals and experience designing for Generative AIExperience designing internal workflows, support platforms, or back-office automation toolsExperience within real estate, transactions, operations, or marketplace platformsUnderstanding of CRM metrics, lead funnel management, and customer engagement workflows