Senior Product Designer II, CRM

Modus Closing; Boston (MA); On-site; USD 147,000 - 164,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Commuter program

Life insurance

Disability insurance

Maven program

Pet insurance

Job summary

Modus in Boston seeks an experienced Senior Product Designer II to shape CRM and AI-powered workflows for the Home Platform, onsite. You will partner with Product, Engineering, Data, AI, and Operations to design scalable, high-trust interactions across web and mobile.

You will translate qualitative and quantitative feedback into opportunities, contribute to design systems, and connect workflows, data, and actions across the platform while balancing user needs and technical constraints.

Qualifications

• 7+ years of product design experience in CRM, SaaS, or enterprise software.
• Portfolio showing systems thinking, end-to-end design, and complex workflows for web and mobile.
• Experience designing AI-driven products or features is highly desirable.
• Ability to synthesize requirements from multiple stakeholders into intuitive UX.
• Strong skills in interaction design, IA, usability, and scalable UX patterns.
• Experience collaborating with Product and Engineering through the lifecycle.

Responsibilities

• Drive alignment using customer journeys, flows, wireframes, and prototypes to shape CRM and AI experiences.
• Create prototypes including multimodal and voice experiences; support usability testing and research.
• Analyze feedback to keep AI interactions high-trust and low-friction.
• Design AI-based conversational and multimodal experiences.
• Translate insights into AI-focused product opportunities and documentation.
• Collaborate with Product and Engineering to align priorities and deliver solutions.

Skills

Product design

CRM UX

SaaS

Figma

Prototyping

AI UX

Communication

Tools

Figma

Prototyping tools

Job description

Shape the CRM experience for the Home Platform in an onsite Boston role with Modus Closing. This Senior Product Designer II position partners with Product, Engineering, Data, AI, and Operations to design scalable workflows and AI-powered capabilities across web and mobile. The work spans contact management, lead nurturing, communications, workflow automation, and CRM reporting, with a focus on delivering high-trust, low-friction AI interactions.

In this role, you’ll use visual artifacts to align teams and make decisions, support research through prototype-based testing (including multimodal and voice), and translate qualitative and quantitative feedback into actionable opportunities. You’ll also contribute to design systems and think beyond individual screens to connect workflows, data, and user actions across the broader Home Platform ecosystem.

Responsibilities

• Drive alignment and decision-making using customer journeys, user flows, wireframes, and prototypes to shape CRM and AI experiences.
• Create prototypes, including multimodal and voice experiences, and facilitate research sessions to support usability testing and research.
• Analyze feedback and iterate to ensure AI interactions remain high-trust and low-friction.
• Design AI-based conversational and multimodal experiences.
• Participate in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.
• Translate qualitative and quantitative insights into AI-focused product opportunities.
• Produce clear design documentation for complex initiatives, such as sample dialogs, conversational flow diagrams, and multimodal flows, to communicate experience requirements with Product and Engineering.
• Collaborate closely with Product, Engineering, and stakeholders to align on priorities and deliver solutions.
• Balance user needs, technical constraints (including LLM capabilities), and Product objectives to solve problems effectively.
• Contribute to scalable product and design solutions by considering connected workflows, data, and user actions across the Home Platform.
• Work within established design systems to support consistency, usability, and scalability.

Requirements

• 7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
• Portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile.
• Experience designing for AI-driven products or features is highly desirable.
• Ability to gather and synthesize product requirements from multiple stakeholders into intuitive user experiences.
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
• Experience collaborating closely with Product and Engineering throughout the product development lifecycle.
• Comfort in ambiguous environments while balancing user needs, business priorities, and technical feasibility.
• Experience with data-informed design decisions, usability testing, and iterative development.
• Proficiency with Figma and prototyping tools.
• Strong communication, presentation, and stakeholder management skills.

Technologies

• Figma
• LLM

Benefits

• Participation in incentive programs (eligible cash, equity, or commissions may apply).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

Nice to have

• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features.
• Familiarity with conversational UX, notification systems, or agent-assist tooling.
• Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
• Experience designing internal workflows, support platforms, or back-office automation tools.
• Experience within real estate, transactions, operations, or marketplace platforms.
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

Compensation

The base pay range for this position is $147,400-$163,800 per year. Base pay offered may vary depending on job-related knowledge, skills, and experience, and base pay is based on market location. Bonuses and restricted stock units may be provided as part of the compensation package in addition to a full range of benefits. Minimum wage for the position will always be met.