Senior Product Designer (CRM)

Compass; Boston (MA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Compass in Boston is seeking a senior Product Designer to shape AI-driven CRM experiences and multimodal interactions. You will lead interaction design, create multi-step prototypes, and document requirements for onboarding automation and AI self-service knowledge.

Ideal candidates bring 7+ years in product design for CRM/SaaS, a strong portfolio, and expertise with Figma. You’ll balance user needs, technical feasibility, and business goals in a fast-paced environment.

Qualifications

• 7+ years of product design experience in CRM, SaaS or enterprise software.
• Strong portfolio showing systems thinking and end-to-end design.
• Experience designing AI-assisted CRM workflows or automation features.
• Proficiency with Figma and prototyping tools.
• Excellent communication and stakeholder management skills.

Responsabilités

• Drive interaction design and visualizations to align on vision with stakeholders.
• Create prototypes and lead usability testing to inform iterations.
• Design AI-based conversational and multimodal experiences.
• Produce design docs, dialogs, flow diagrams, and multimodal flows.
• Collaborate with Product and Engineering across the lifecycle.
• Balance user needs with technical feasibility and business goals.

Connaissances

Interaction design

Visual storytelling

Prototyping & research

Cross-functional collaboration

AI-driven design

Figma proficiency

Outils

Figma

Prototyping tools

Description du poste

• Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences


• Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions


• AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI


• Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners


• Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions


• Strategic Balance: Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively. You will craft best-in-class multimodal user experiences that are desirable, technically feasible, and viable for the business


• Product Strategy: Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem


• Design Systems & Consistency: Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform

Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiencesStrong understanding of interaction design, information architecture, usability principles, and scalable UX patternsExperience collaborating closely with Product and Engineering teams throughout the product development lifecycle7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software productsComfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibilityA strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirableStrong communication, presentation, and stakeholder management skillsProficiency with Figma and prototyping toolsFamiliarity with data-informed design decision-making, usability testing, and iterative product developmentDemonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation featuresFamiliarity with conversational UX, notification systems, or agent-assist toolingA basic understanding of ML/NLP fundamentals and experience designing for Generative AIExperience designing internal workflows, support platforms, or back-office automation toolsExperience within real estate, transactions, operations, or marketplace platformsUnderstanding of CRM metrics, lead funnel management, and customer engagement workflows