Senior Product Designer - AI-First Health Platform (Equity)

Headway; United States; Remote; USD 180,000 - 225,000; Full time

Benefits offered by this job

Health benefits

Equity grant

Retirement savings

Job summary

Headway is reshaping mental healthcare by building a scalable platform for finding the right therapist. You will design the patient search results experience, provider cards, and explain why a provider is shown, working with a cross-functional team and a pod focused on provider relevance.

You’ll run live experiments, ship incremental improvements, and raise the craft bar for our high-traffic patient surfaces. AI-first design is core to how we prototype and implement changes.

Qualifications

• 5-8 years of experience designing consumer products with end-to-end ownership of a live surface.
• Portfolio showing mature, shipped craft on dense, information-heavy interfaces.
• Experience iterating on conversion-critical surfaces over months and measuring impact.
• Comfort with numbers and ability to articulate what would be measured and what would be missed.

Responsibilities

• Own design for the patient search results experience: results tiering, provider cards, match explanations, filters and sort, and the sparse/empty states.
• Design and run sustained experiments on a conversion-critical surface: frame hypothesis, design variants, read results, iterate.
• Shape how provider style and experience is expressed to patients, collaborating with Ranking and Profiles teams.
• Turn your vision into shippable increments with PM and EM and prototype in code/AI tools.
• Collaborate with research and data to understand patient hesitation and design for users who don’t know what they want yet.
• Raise the craft bar on high-traffic surfaces and evolve the design system where needed.
• Prototype in code and AI tools so the team can react to real data.

Skills

Product design

User research

A/B testing

Job description

Headway is reshaping mental healthcare by building a scalable platform for finding the right therapist. You will design the patient search results experience, provider cards, and explain why a provider is shown, working with a cross-functional team and a pod focused on provider relevance.

You’ll run live experiments, ship incremental improvements, and raise the craft bar for our high-traffic patient surfaces. AI-first design is core to how we prototype and implement changes.