Senior Product Designer

M&T Bank; Buffalo (NY); On-site; USD 86,000 - 143,000; Full time

Job summary

Senior Product Designer at M&T Bank leads design efforts for digital products on the Experience Design & Innovation team. You’ll guide concepts, prototypes and iterations with product owners and developers to realize the experience vision.

Collaboration with other designers and service designers ensures aligned customer experiences across platforms. You will mentor teammates, participate in design workshops, and advocate for human-centered design while aligning with regulatory and risk controls.

Qualifications

• Bachelor's degree in UX Design, HCI, Industrial Design, or similar and a minimum of 3 years relevant experience or 7 years combined education/work experience.
• Proven background in design/UX with an online portfolio.
• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes.
• Understanding of design thinking methods and their strengths/weaknesses.
• Hands-on design for multiple digital touchpoints and non-digital channels.
• Experience supporting the full product development process from vision to launch.
• Ability to mentor others on design principles and convey value of good UX.
• Strong collaboration with colleagues, clients and stakeholders.
• Experience leading remote/in-person workshops using tools like Miro and Webex.
• Proficiency in Adobe, Sketch, InVision, Figma or similar tools.
• Proficiency in desktop, mobile and web design best practices.
• Experience with accessibility, cross-platform issues, mobile UI and systems thinking.

Responsibilities

• Envision and design end-states aligned with business goals and user needs informed by research.
• Apply user-centered design methods across the product lifecycle to deliver outcomes.
• Partner with developers to align UX standards with engineering practices.
• Explore multiple concepts via whiteboard sessions, wireframes and usability studies.
• Define functionality and user requirements with product owners to achieve outcomes.
• Mentor other designers and promote design thinking across product teams.
• Lead teams within one or more product spaces and connect to the broader vision.
• Plan and contribute design-focused inputs to product team meetings.
• Lead cross-functional design workshops using human-centered methodologies.
• Conduct user/customer research in partnership with Experience Research.
• Advance patterns and expand the design toolkit; communicate rationale to partners.

Skills

Portfolio

Use cases

Flow diagrams

Prototypes

Wireframes

Design thinking

Multi-channel UX

Product development lifecycle

Mentoring

Collaboration

Stakeholder management

Accessibility

Cross-platform

Systems thinking

Mobile UI

Education

Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar

Tools

Miro

Webex

Adobe

Sketch

InVision

Figma

Job description

Overview

As a Senior Product Designer on the M&T Experience Design & Innovation team, you will lead the design of concepts, prototypes, and milestone iterations of digital products. You will work on one or more teams with product owners and developers to bring our experience visions to life. In addition, you will collaborate closely with other Product Designers and Service Designers to keep our product experiences aligned.

Primary Responsibilities

• Develop the process/approach for tackling a design problem and anticipate problems using known methods, including:
• Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
• Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
• Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
• Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
• Work with product owners to define functionality and end user requirements to meet desired outcomes.
• Mentor other Product Designers within your team and building knowledge of design thinking among product teams.
• Lead team members dedicated to one or more product spaces; connect to broader product vision.
• Actively plan design-specific contributions to product team meetings.
• Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.
• Perform user/customer research in partnership with our Experience Research team.
• Explore new patterns and practices while enhancing methodological toolkit.
• Communicate rationale to partners and collaborate with cross-functional peers.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.

Managerial/Supervisory Responsibilities

None

Education and Experience Required

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
• Background in the design/user experience field, preferably demonstrated through an online portfolio
• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development
• Understanding of strengths and shortcomings of different design thinking methods
• Hands-on experience of designing for a variety of digital touchpoints and non-digital channels
• Experience supporting the full product development process, from vision to launch to iteration
• Ability to mentor and educate others on the value and principles of good experience design
• Team player who is comfortable navigating ambiguity within a self-directed culture
• Ability to establish strong working relationships with colleagues, clients, and key stakeholders
• Experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
• Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
• Proficiency in industry best practices for desktop, mobile and web applications
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Education and Experience Preferred

• Customer Centric – Outside in perspective with a focus on improving the customer experience
• Curiosity – Seeks out ways to improve the customer experience
• Resilient – Respectful of broad opinions and makes tough calls with ease
• Driven & Prioritization – Self-motivated and knows how to say no
• Challenges assumptions
• Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
• Takes ownership with a strong sense of accountability
• Interdependent – Communicates and convenes others; reaches across boundaries
• Continuously seeks out ways to improve
• Familiarity with design systems
• Experience in financial services industry a plus

Physical Requirements

None

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America