Design Producer - Enterprise Design System

M&T Bank Corporation; Buffalo (NY); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Volunteer time off

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a Design Producer to support the Enterprise Design System team. You will help mature delivery practices, enable effective team rituals, and ensure clear intake, requirements, and meaningful metrics tracking.

Collaborate across technology, design, content, and research, facilitating planning, refinement, and reviews while improving predictability and reducing friction.

Qualifications

• Bachelor’s degree in a relevant field and a minimum of 2 years; or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including 2 years relevant work experience
• Demonstrated facilitation skills for planning, refinement, review, retrospective, or similar sessions with agenda setting and outcomes
• Ability to bring structure to ambiguous work by organizing inputs, coordinating across partners, identifying gaps, and following through on commitments
• Experience creating or maintaining process documentation, team standards, or operational guidance
• Comfort with delivery and team health metrics and turning them into actionable insights
• Experience improving team operating rhythms, work intake practices, and requirements readiness
• Experience with Agile, Scrum, Kanban, or hybrid delivery and adapting practices to fit team context
• Ability to proactively identify risks, blockers, and process gaps and address them with support

Responsibilities

• Assess, support, and improve the team’s delivery processes and day‑to‑day workflows to reduce friction and improve predictability
• Coordinate day‑to‑day execution for releases and sprint‑based work with planning, follow‑through, and visibility
• Create and maintain clear documentation, meeting outputs, and artifacts to keep teams aligned
• Track, interpret, and share delivery and team health signals to inform planning and improvements
• Facilitate lightweight triage, prioritization, and sequencing conversations with input and outcomes
• Support the creation of clearer acceptance criteria, ownership, and dependencies

Skills

Facilitation

Delivery coordination

Agile methods

Metrics literacy

Education

Bachelor’s degree or higher

Minimum 2 years relevant work experience

Tools

Jira

Azure DevOps

Confluence

SharePoint

Job description

Overview

We are seeking a Design Producer to support the Enterprise Design System team as we mature how we plan, execute, and continuously improve our delivery. This role supports a cross‑functional team spanning technology, design, content, and research, and focuses on enabling effective team practices, clear work intake and requirements, purposeful working sessions, and identification, facilitation and tracking of meaningful metrics and analytics. Team Operations& Effectiveness Assess, support, and continuously improve the team’s delivery processes and day‑to‑day workflows to reduce friction, improve predictability, and better reflect the needs of the team. Facilitate and evolve team operating rhythms such as planning, refinement, reviews, demos, retrospectives, and other working sessions to ensure they have clear purpose, agendas, decisions, and follow‑through. Help define, document, and reinforce lightweight standards for how the team works, creating clarity and consistency across recurring practices. Surface active and potential impediments,identifyoperational gaps or risks early, and partner with leaders and peers to elevate and resolve them. Advocate for and reinforce shared mindsets, behaviors, and practices that support agility, design thinking, collaboration, and continuous learning. Work Intake&Requirements Establish,maintain, and improve clear processes for work intake across request types such as bugs, feature requests, new components, and system maintenance, ensuring requests are routed, acknowledged, and captured consistently. Support theinitialanalysis of incoming work by helpingidentifygaps, dependencies, missing requirements, and readiness concerns before work moves forward. Partner with product, design, and engineering to improverequirementsquality and readiness hygiene, including clearer acceptance criteria, ownership, and dependencies. Facilitate lightweight triage, prioritization, and sequencing conversations by preparing inputs, documenting outcomes, and helping the teammaintainalignment onnextsteps. Helpmaintainclear documentation that shows how work moves through the team from intake through delivery, making processes easier for team members and partners to understand and follow. Delivery&Release Coordination Coordinate day‑to‑day execution for releases and sprint‑based work by supporting planning, follow‑through, and visibility into scope, ownership, target dates, and progress. Helpmaintainaccountability for work tracking by encouraging clear task capture, updates, and follow‑through across the team. Monitor delivery progress and communicate status, blockers, risks, and changes ina timelyand actionable way to theappropriate partners. Support release readiness by helping ensure work is sufficiently defined, sequenced, and understood by the team before execution. Documentation, Communication&Team Accountability Create andmaintainclear process documentation, meeting outputs, and operational artifacts that help the team and its partners stay aligned. Support strong meeting hygiene by ensuring key sessions have agendas, outcomes, action items, andappropriate follow‑up. Help reinforce accountability by following up on commitments, clarifying owners, and making decisions and next steps visible. Promote consistent communication practices that improve transparency across the teamand withcross‑functional stakeholders. Metrics&Continuous Improvement Track, interpret, and share simple delivery and team health signals such as predictability, throughput trends, cycle time, quality, and team health to inform planning andidentifyimprovement opportunities. Facilitate retrospectives and other improvement conversations that help the team reflect, experiment, and adapt over time. Identifygaps in people,process, and systems, and bring forward practical recommendations or proposals for improvement. Support the creation of more effective team standards, operational practices, and collaboration patterns based onobservedneeds and feedback.

Education and Experience Required

• Bachelors degree in relevant field and a minimum of 2 years; relevant work experience, or in lieu of a degree, a combined minimum of 6years' higher education and/or work experience, including a minimum of 2years' relevant work experience
• Demonstrated facilitation skills for planning, refinement, review, retrospective, or similar working sessions, including agenda setting and documentation of outcomes.
• Ability to bring structure to ambiguous work by organizing inputs, coordinating across partners, identifygaps, and following through on commitments.
• Experience creating ormaintainingprocess documentation, team standards, or operational guidance that helps others work more effectively.
• Comfort with delivery and team health metrics, and the ability to turn them into simple, actionable insights.
• Experience improving team operating rhythms, work intake practices, and requirements readiness.
• Experience working with Agile, Scrum, Kanban, or hybrid delivery approaches, and the ability to adapt practices to fit team context.
• Ability to proactivelyidentifyrisks, blockers, and process gaps, and escalation or address them withappropriate support.

Education and Experience Preferred

• Experience working with or supporting a design system or shared platform team.
• Experience working in a financial or regulated enterprise environment.
• Fluency in Agile and Design Thinking beliefs, behaviors, and practices.
• Experience with common work management and documentation tools such as Jira, Azure DevOps, Confluence, or SharePoint.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,600.00 - $119,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America

• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Our core values– integrity, ownership, collaboration, curiosity, and candor– drive the work we do.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

View M&T’s Human Capital Report to learn more.