Senior Product Designer

M&T Bank Corporation; Buffalo (NY); On-site; USD 86,000 - 143,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Senior Product Designer to lead the design of concepts, prototypes, and milestone iterations of digital products. You will collaborate with product owners, developers, and service designers to align experiences across teams and bring our vision to life.

You'll mentor fellow designers, run design workshops, perform user research, and advocate for customer-centric solutions while adhering to compliance standards.

Qualifications

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience.
• In lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
• Background in the design/user experience field, preferably demonstrated through an online portfolio.
• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development.
• Understanding of strengths and shortcomings of different design thinking methods.
• Hands-on experience of designing for a variety of digital touchpoints and non-digital channels.
• Experience supporting the full product development process, from vision to launch to iteration.
• Ability to mentor and educate others on the value and principles of good experience design.
• Team player who is comfortable navigating ambiguity within a self-directed culture.
• Ability to establish strong working relationships with colleagues, clients, and key stakeholders.
• Experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex.
• Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community.
• Proficiency in industry best practices for desktop, mobile and web applications.
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking.

Responsibilities

• Lead design of concepts, prototypes, and milestone iterations of digital products.
• Collaborate with product owners and developers to bring experience visions to life.
• Mentor other Product Designers within the team.
• Lead cross-functional design workshops.
• Perform user/customer research in partnership with Experience Research.
• Promote an environment of belonging and brand alignment.
• Adhere to compliance/operational risk controls.

Skills

User-centered design

Mentoring

Team collaboration

Workshop facilitation

Design thinking

Education

Bachelor's degree in UX Design/HCI/Industrial Design

7+ years combined education and/or product design experience

Tools

Adobe

Sketch

InVision

Figma

Miro

Webex

Job description

Overview

As a Senior Product Designer on the M&T Experience Design & Innovation team, you will lead the design of concepts, prototypes, and milestone iterations of digital products. You will work on one or more teams with product owners and developers to bring our experience visions to life. In addition, you will collaborate closely with other Product Designers and Service Designers to keep our product experiences aligned.

Primary Responsibilities

• Develop the process/approach for tackling a design problem and anticipate problems using known methods, including: Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
• Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
• Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
• Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
• Work with product owners to define functionality and end user requirements to meet desired outcomes.
• Mentor other Product Designers within your team and building knowledge of design thinking among product teams.
• Lead team members dedicated to one or more product spaces; connect to broader product vision.
• Actively plan design-specific contributions to product team meetings.
• Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.
• Perform user/customer research in partnership with our Experience Research team.
• Explore new patterns and practices while enhancing methodological toolkit.
• Communicate rationale to partners and collaborate with cross-functional peers.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.

Managerial/Supervisory Responsibilities

None

Education and Experience Required

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience
• In lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience
• Background in the design/user experience field, preferably demonstrated through an online portfolio
• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development
• Understanding of strengths and shortcomings of different design thinking methods
• Hands-on experience of designing for a variety of digital touchpoints and non-digital channels
• Experience supporting the full product development process, from vision to launch to iteration
• Ability to mentor and educate others on the value and principles of good experience design
• Team player who is comfortable navigating ambiguity within a self-directed culture
• Ability to establish strong working relationships with colleagues, clients, and key stakeholders
• Experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
• Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
• Proficiency in industry best practices for desktop, mobile and web applications
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Core Competencies

• Customer Centric – Outside in perspective with a focus on improving the customer experience
• Curiosity – Seeks out ways to improve the customer experience
• Resilient – Respectful of broad opinions and makes tough calls with ease
• Driven & Prioritization – Self-motivated and knows how to say no Challenges assumptions Decisive & Lead Taking – Sense of urgency with an ability to inspire followers Takes ownership with a strong sense of accountability
• Interdependent – Communicates and convenes others; reaches across boundaries Continuously seeks out ways to improve

Physical Requirements

None

Pay and Location

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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