Senior Product Design Lead, Mission-Driven Experiences

Tier4 Group; United States; On-site; USD 170,000 - 230,000; Full time

Job summary

Tier4 Group is seeking a Senior Program Director, Product Design to lead strategy, design, and delivery of consumer-facing digital experiences. This player-coach role combines strategic thinking with hands-on design execution across the full lifecycle.

Ideal candidate brings experience in nonprofit or mission-driven organizations, strong Service Design and omnichannel expertise, and mastery of Figma and design systems to drive engagement and impact for members.

Qualifications

• Experience in membership-based, nonprofit, advocacy, or mission-driven organizations.
• Expertise in customer/member journey mapping and service blueprinting.
• Proven ability to grow, engage, and retain members or communities through digital products.
• Hands-on design execution across strategy, discovery, UX, UI, and delivery.

Responsibilities

• Define product and member experience strategy across multiple digital products.
• Create seamless member journeys across channels and touchpoints.
• Lead Service Design initiatives connecting digital and non-digital experiences.
• Build and evolve scalable design systems and governance practices.
• Communicate high-fidelity designs in Figma and partner with cross-functional teams.

Skills

Service Design

User research

Analytics

Design leadership

Member journey strategy

AI in design

Tools

Figma

Design systems

Job description

Tier4 Group is seeking a Senior Program Director, Product Design to lead strategy, design, and delivery of consumer-facing digital experiences. This player-coach role combines strategic thinking with hands-on design execution across the full lifecycle.

Ideal candidate brings experience in nonprofit or mission-driven organizations, strong Service Design and omnichannel expertise, and mastery of Figma and design systems to drive engagement and impact for members.