Senior Product Associate, Rewards and loyalty

JP Morgan Chase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase in New York is seeking a Senior Product Associate for Rewards and Loyalty. You will lead cross-functional delivery from requirements through implementation, translating business needs into clear delivery plans and supporting agile execution.

You will identify opportunities, solve complex problems, and align stakeholders around customer and business needs. You will communicate progress, risks, recommendations, and decisions to leadership.

Qualifications

• 3 years of product management or closely related experience.
• Experience delivering cross-functional initiatives in fast-paced environments.
• Ability to work through ambiguity, prioritize competing needs, and communicate decisions and trade-offs to varied audiences.
• Experience solving complex problems and driving initiatives to completion.
• Experience partnering across a matrixed organization to drive alignment and outcomes.
• Ability to independently identify issues, recommend solutions, and drive work to completion.
• Written and verbal communication skills, including presenting status, risks, recommendations, and decisions to cross-functional stakeholders.
• Experience with agile product development practices.
• Experience using common productivity and collaboration tools (for example, presentation and spreadsheet software, work tracking tools, and documentation tools).
• Bachelor’s degree

Responsibilities

• Develop subject matter expertise in the rewards and loyalty user experience and assigned product area
• Partner with business and technology stakeholders to analyze processes and define business and operational requirements
• Coordinate solution delivery and implementation across the product development lifecycle
• Identify opportunities, risks, and process improvements and provide recommendations to improve customer experience and delivery outcomes
• Drive clarity through ambiguity by coordinating stakeholders and supporting timely decision-making
• Support agile delivery by ensuring epics and stories are clearly defined with specific acceptance criteria and by helping remove blockers
• Maintain key delivery artifacts, including plans, metrics, risks/issues, and decision logs
• Coordinate user testing, including planning, execution, and documentation of outcomes
• Communicate project needs, progress, risks, business challenges, and recommendations across stakeholder forums, including senior leadership

Skills

Product management

Cross-functional

Ambiguity handling

Problem solving

Stakeholder alignment

Issue identification

Communication

Agile

Productivity tools

Education

Bachelor's degree

Job description

Shape how customers discover, use, and value rewards and loyalty experiences. In this role, you will partner across business and technology teams to define needs, identify opportunities, and deliver solutions that improve outcomes. You will bring an ownership mindset, driving clarity, aligning stakeholders, and moving work from concept through execution. If you enjoy solving complex problems in a fast-moving environment, this role offers meaningful ownership and visibility.

Job summary

As a Senior Product Associate in Rewards and loyalty, you will lead cross-functional delivery for a rewards and loyalty product area from requirements through implementation. You will translate business and operational needs into clear delivery plans and support agile execution. You will help identify opportunities, solve complex problems, and align stakeholders around customer and business needs. You will communicate progress, risks, recommendations, and decisions to stakeholders and senior leadership.

Job responsibilities

• Develop subject matter expertise in the rewards and loyalty user experience and assigned product area
• Partner with business and technology stakeholders to analyze processes and define business and operational requirements
• Coordinate solution delivery and implementation across the product development lifecycle
• Identify opportunities, risks, and process improvements and provide recommendations to improve customer experience and delivery outcomes
• Drive clarity through ambiguity by coordinating stakeholders and supporting timely decision-making
• Support agile delivery by ensuring epics and stories are clearly defined with specific acceptance criteria and by helping remove blockers
• Maintain key delivery artifacts, including plans, metrics, risks/issues, and decision logs
• Coordinate user testing, including planning, execution, and documentation of outcomes
• Communicate project needs, progress, risks, business challenges, and recommendations across stakeholder forums, including senior leadership

Required qualifications, capabilities and skills

• 3 years of product management experience or closely related experience
• Experience delivering cross-functional initiatives in fast-paced environments
• Ability to work through ambiguity, prioritize competing needs, and communicate decisions and trade-offs to varied audiences
• Experience solving complex problems and driving initiatives to completion
• Experience partnering across a matrixed organization to drive alignment and outcomes
• Ability to independently identify issues, recommend solutions, and drive work to completion
• Written and verbal communication skills, including presenting status, risks, recommendations, and decisions to cross-functional stakeholders
• Experience with agile product development practices
• Experience using common productivity and collaboration tools (for example, presentation and spreadsheet software, work tracking tools, and documentation tools)
• Bachelor’s degree

Preferred qualifications, capabilities and skills

• Experience supporting rewards, loyalty, or customer engagement products
• Experience coordinating user testing and translating outcomes into actionable delivery improvements
• Experience documenting end-to-end delivery artifacts (for example, metrics, risks/issues, decision logs, and delivery plans)

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.