Senior Product Associate

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Senior Product Associate in Card Data within Consumer & Community Banking to drive product development and optimization.

You will leverage user research and customer feedback to shape innovative features while collaborating across cross-functional teams to elevate the product experience. Join a dynamic team focused on measuring and improving product performance, defining requirements, and delivering value across the product lifecycle.

Qualifications

• 3+ years of experience in product management or a related domain.
• Hands-on experience designing, building, and deploying AI agents and ML/LLM models.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Responsibilities

• Partners with the Product Manager to identify new product opportunities based on user research and market needs.
• Plans upstream and downstream implications of new features on the overall product experience.
• Supports user research, journey mapping, and market analysis to inform the strategic roadmap.
• Analyzes product metrics across the development life cycle (time, cost, quality).
• Writes requirements, epics, and user stories to support product development.

Skills

3+ years product management

AI agents & ML/LLM models

Product development life cycle

Discovery & requirements definition

Data analytics & data literacy

Education

Bachelor's or Master's in Computer Science

AI Related Certification

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Consumer & Community Banking in Card Data, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Hands-on experience designing, building, and deploying AI agents and ML/LLM models
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Bachelors or Masters in Computer Science
• AI Related Certification