Senior Product Analyst – OpenLAB CDS (Agilent)

futureproof

United States

Remote

USD 100,000 - 140,000

Part time

3 days ago

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Benefits offered by this job

Remote work

Freelance/Contract

40 hours/week

Global pharma company

Job summary

Futureproof is seeking a Senior Product Analyst to join a global pharmaceutical R&D organization supporting the Agilent OpenLAB CDS 2.x platform. You will bridge lab scientists, quality teams, IT, and integration teams to onboard, configure, govern, and continuously improve OpenLAB CDS across GxP and non-GxP environments.

This is a highly business-facing role combining Business Analysis, Laboratory Informatics, SDLC, Validation, and stakeholder management.

Qualifications

5+ years supporting laboratory software platforms.
OpenLAB CDS experience preferred.
Laboratory Information Systems experience.

Responsibilities

Act as the primary liaison between business stakeholders, laboratory teams, Quality, and IT.
Gather and analyse business requirements for OpenLAB CDS implementations and migrations.
Conduct workshops and intake sessions with laboratories migrating to OpenLAB CDS.
Understand laboratory workflows and translate business needs into system configuration requirements.
Document business processes, workflows, use cases, and functional specifications.
Analyse chromatography laboratory workflows and support OpenLAB CDS configuration decisions.

Skills

Laboratory Informatics

Business Analysis

Pharmaceutical Domain

Integration

Documentation

OpenLAB CDS

Tools

Agilent OpenLAB CDS

JIRA

ServiceNow

Microsoft Office

Xray or Vera

Job description

This is a remote position. We are looking for a Senior Product Analyst to join a global pharmaceutical R&D organization supporting the Agilent OpenLAB CDS 2.x platform, one of the core laboratory systems used by hundreds of scientists across GxP and non-GxP environments. You will act as the bridge between laboratory scientists, quality teams, IT, and integration teams, ensuring the successful onboarding, configuration, governance, and continuous improvement of the OpenLAB Chromatography Data System. This is a highly business-facing role combining Business Analysis, Product Analysis, Laboratory Informatics, SDLC, Validation, and stakeholder management rather than software development.

Key Responsibilities

Product & Business Analysis
- Act as the primary liaison between business stakeholders, laboratory teams, Quality, and IT.
- Gather and analyse business requirements for OpenLAB CDS implementations and migrations.
- Conduct workshops and intake sessions with laboratories migrating to OpenLAB CDS.
- Understand laboratory workflows and translate business needs into system configuration requirements.
- Document business processes, workflows, use cases, and functional specifications.
Laboratory Informatics
- Analyse chromatography laboratory workflows.
- Support OpenLAB CDS configuration decisions including:
- Explain configuration decisions to both technical and business stakeholders.
GxP & Validation
- Understand differences between GxP and non-GxP laboratory environments.
- Support validated laboratory systems.
- Create documentation required under GxP and SDLC processes.
- Assist with validation planning and documentation.
- Ensure audit readiness.
Integration Analysis
- Lead analysis activities for OpenLAB CDS integrations with enterprise laboratory systems.
- Gather integration requirements.
- Document data mapping.
- Coordinate with integration teams.
- Support validation of integrations.
User Acceptance Testing
- Define testing strategies.
- Create regression test cases.
- Support User Acceptance Testing (UAT).
- Coordinate testing with business users.
- Analyse defects and support issue resolution.
User Adoption & Training
- Support large-scale onboarding programmes.
- Develop user documentation.
- Create training materials.
- Deliver user training.
- Produce FAQs and self-service content.
- Reduce recurring support requests.
Product Lifecycle & Vendor Management
- Review Agilent OpenLAB quarterly releases.
- Perform impact assessments.
- Recommend configuration updates.
- Communicate release impacts to stakeholders.
- Maintain system documentation throughout the SDLC.
Support & Governance
- Provide first-level functional support.
- Prioritise issues.
- Escalate technical problems.
- Track requests through ServiceNow/JIRA.
- Maintain governance documentation and decision logs.

Requirements

Laboratory Informatics
- 5+ years supporting laboratory software platforms
- At least 3 years supporting chromatography software
- OpenLAB CDS experience preferred
- Laboratory Information Systems experience
- Scientific data management
Business Analysis
- Requirements gathering
- Workshop facilitation
- Business process mapping
- Functional specifications
- User stories
- Stakeholder management
Pharmaceutical Domain
- Pharmaceutical R&D
- Laboratory operations
- Scientific workflows
- GxP
- Computer System Validation (CSV)
- Regulatory compliance Testing
- UAT
- Regression testing
- Test case creation
- Defect management
Integration
- Requirements gathering
- Data mapping
- Integration analysis
- Enterprise system integrations
Documentation
- SOP support
- SDLC documentation
- Validation documentation
- User guides
- Training materials
Tools
- Agilent OpenLAB CDS
- JIRA
- Xray or Vera
- ServiceNow
- Microsoft Office
Nice to Have
- Agilent OpenLAB CDS 2.x expertise
- OpenLAB ChemStation experience
- Laboratory instrument integration experience
- Scientific instrumentation knowledge
- Pharmaceutical Quality Management Systems
- Digital SDLC experience
- Laboratory automation platforms
Required Experience
- 5+ years as:
  - Senior Product Analyst
  - Business Analyst
  - Laboratory Informatics Consultant
  - Laboratory Systems Analyst
  - Product Owner (Laboratory Systems)
- Experience within pharmaceutical, biotech, CRO, or life sciences environments.
- Experience supporting validated laboratory systems.
- Experience working with scientific users and laboratory operations.