Senior Process Transformation Analyst (Hybrid)

Broadridge Financial Solutions; New York, Northern (NY, KY); Hybrid; USD 115,000 - 120,000; Full time

Job summary

Broadridge Financial Solutions in New York seeks a Senior Process Transformation Analyst to partner with business and technology leaders, redesign core processes, and translate insights into practical changes with measurable impact. You will develop end-to-end process maps, identify bottlenecks, and drive future-state workflows that improve efficiency and client outcomes.

The role requires a strong analytical mindset, 2–4 years of relevant experience, and proficiency with Excel, PowerPoint, and

Qualifications

• 2–4 years of direct experience in consulting, business analysis, transformation, operations, or a similar analytical role.
• Bachelor’s degree or equivalent practical experience in business, operations, finance, industrial engineering, information systems, analytics, or related discipline.
• Demonstrated ability to map and analyze end-to-end business processes.
• Strong written and verbal communication skills for leadership.
• Proficiency with Excel, PowerPoint, and process-mapping/diagramming tools.
• Ability to manage multiple workstreams and adapt to change.
• Sound judgment and attention to detail for handling sensitive information.
• Curiosity, humility, resilience, and collaboration.

Responsibilities

• Understand complex current-state processes from intake to completion, including handoffs and client impacts.
• Facilitate process-discovery workshops and stakeholder interviews.
• Create current-state process maps, service blueprints, swim-lane diagrams, and journey maps.
• Identify pain points, bottlenecks, and opportunities for standardization.
• Analyze process data and qualitative feedback to quantify benefits of change.
• Define future-state workflows to improve efficiency and client experience.
• Evaluate AI, automation, and analytics use cases for process improvements.
• Translate future-state concepts into requirements, user stories, and procedures.
• Support prioritization, pilots, rollout, and measurement activities.
• Collaborate across organizational pillars to maintain enterprise focus.

Skills

Process analysis

Stakeholder mgmt

Process mapping

Executive communication

Excel/PowerPoint

Project management

AI awareness

Education

Bachelor's degree

Tools

Visio

Lucidchart

Miro

Power BI

Jira

Tableau

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career while helping others along the way, come join the Broadridge team. As the Senior Process Transformation Analyst, you will work on some of Broadridge’s highest-priority transformation initiatives, partnering directly with business and technology leaders to redesign how critical parts of the company operate. Reporting to the Vice President, Corporate Strategy, this role sits within the Corporate Strategy organization and offers high visibility, exposure to senior executives, and the opportunity to work across businesses and functions on enterprise transformation priorities. You will help understand and simplify complex end-to-end processes, identify opportunities to improve productivity and client outcomes, and design and implement AI-enabled future-state processes. You will be expected to go beyond analysis—working closely with business leaders and subject-matter experts to translate ideas into practical changes with measurable impact. Given the breadth of the role, you will quickly develop deep knowledge of Broadridge’s businesses, operating processes, and technology environment. We see this as a strong development opportunity for high-performing talent, with the potential to take on increasing responsibility and build a career across Corporate Strategy, business functions, and operating businesses over time. The ideal candidate has 2–4 years of direct experience in business analysis, consulting, operations, transformation, or process improvement and/or 2-4 years managing process improvement / engineering projects. They are highly curious, analytically strong, organized, and comfortable working with stakeholders at different levels of an organization. Deep prior expertise in fintech is not required; success will come from the ability to quickly learn complex domains, ask thoughtful questions, make processes visible, and translate insights into practical change.

Job Responsibilities

• Partner with functional leaders and subject-matter experts to understand complex current-state processes from intake through completion, including handoffs, systems, decisions, controls, exceptions, and client impacts.
• Facilitate or support process-discovery workshops, stakeholder interviews, working sessions, and observations across business, operations, technology, risk, and finance teams.
• Create clear current-state process maps, service blueprints, swim-lane diagrams, journey maps, decision trees, and supporting process documentation.
• Identify process pain points, duplicate effort, manual workarounds, rework, bottlenecks, variation, unclear ownership, and opportunities for standardization.
• Analyze process data and qualitative feedback to quantify volumes, cycle times, error rates, workload drivers, client-impacting issues, and potential benefits of change.
• Work with process owners to define future-state workflows that improve efficiency, scalability, controls, employee experience, and client experience.
• Evaluate where AI, automation, workflow tools, knowledge management, analytics, and decision support could improve a process; distinguish appropriate use cases from those requiring human judgment or additional controls.
• Help translate future-state concepts into practical requirements, user stories, business rules, operating procedures, and implementation workplans.
• Support prioritization of transformation opportunities using factors such as value, feasibility, risk, client impact, implementation effort, data readiness, and change complexity.
• Prepare concise executive-ready materials that communicate process findings, recommendations, tradeoffs, risks, expected benefits, and decisions needed.
• Track actions, dependencies, decisions, risks, and milestones across multiple transformation workstreams.
• Support pilots, testing, rollout readiness, training materials, adoption measurement, and continuous-improvement activities after implementation.
• Build constructive working relationships across separate organizational pillars while encouraging an enterprise, end-to-end perspective.

Qualifications

• 2–4 years of direct experience in consulting, business analysis, transformation, operations, process improvement, or a comparable analytical role.
• Bachelor’s degree or equivalent practical experience in business, operations, finance, industrial engineering, information systems, analytics, or a related discipline.
• Demonstrated ability to map and analyze end-to-end business processes.
• Strong written and verbal communication skills, including the ability to create clear summaries and presentation materials for leadership.
• Strong analytical skills and proficiency with Excel, PowerPoint, and process-mapping or diagramming tools.
• Ability to manage multiple workstreams, organize priorities, and maintain reliable follow-through in a changing environment.
• Sound judgment, attention to detail, and comfort handling process, client, financial, and operational information appropriately.
• Curiosity, humility, resilience, and a collaborative working style.

Preferred Qualifications

• Exposure to Lean, Six Sigma, design thinking, Agile delivery, business process management, or continuous-improvement methods.
• Operations consulting experience would be highly valued (e.g., E2E process redesign, operational improvement).
• Experience with tools such as Visio, Lucidchart, Miro, Power BI, Tableau, Jira, or comparable process, workflow, and analytics tools.
• Experience working with automation platforms, knowledge-management solutions, AI-enabled tools or digital workflow improvements.
• Experience in financial services, fintech, B2B services, enterprise software, shared services, billing operations, or client operations.

Compensation Range: The salary range for this position is between $115,000- $120,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Disability Assistance

We recognize that ensuring our long‑term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 15,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.