Senior Process Improvement Professional

Humana Inc; Kentucky; Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Life insurance

Job summary

Humana Inc. in the United States (KY) seeks a Senior Process Improvement Professional to analyze and measure the impact of current processes and design sustainable improvements that boost safety, productivity and reduce costs.

The role handles moderately to complex issues, researches best practices, and helps shape department strategy. Remote work with occasional travel to Louisville is expected.

Qualifications

• Minimum 3 years re-engineering processes with root cause analysis.
• Experience collaborating with product teams and communicating business needs.
• Experience writing new process initiatives with measurable results.
• Intermediate MS Office skills (Word, Excel, PowerPoint) and Power BI.
• Lean Six Sigma Green/Black Belt or MBA preferred.

Responsibilities

• Analyze and measure the effectiveness of existing processes.
• Develop sustainable, repeatable, and quantifiable improvements.
• Research best practices to establish benchmark data.
• Lead process improvements to enhance safety, productivity, and reduce cost.
• Influence department strategy and guide project components.

Skills

Root cause analysis

Product teams collaboration

Requirements elicitation

Survey design

Presentation skills

Education

Bachelor’s degree in Nursing

Master’s degree in social work / psychology / health services

MBA (preferred)

Tools

Power BI

PowerPoint

Excel

Word

Job description

Become a part of our caring community The Senior Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact Required Qualifications The Sr. Process Improvement Professional must meet one, (1) of the following requirements: Licensed Professional (LSW) in the state of Kentucky OR ability to obtain, Master’s degree from an accredited university or college in social work, psychology or related health and human services area with a minimum of one, (1) year professional experience in case management. Licensed Registered Nurse in the state of Kentucky OR ability to obtain, Bachelor’s of Nursing degree, with a minimum of one, (1) year professional experience working in case management. Must Meet all of the following requirements: Minimum 3 years of technical experience re-engineering process improvements to include root cause analysis, collaboration with product teams, communicating business need requirements, surveys Intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Power BI Strong presentation skills using PowerPoint and ability to communicate with all levels Experience writing new process initiatives with proven results Preferred Qualifications Process mapping experience, Lucid Lean/Six Sigma Green/Black Belt certification MBA Additional Information Workstyle: Remote work at Home Location: Must reside in Kentucky or a contiguous state with the ability to travel to Louisville, Kentucky office once a quarter Schedule: Office hours are 8AM and 5PM Eastern Time, Monday - Friday Travel: Less than 5% as business needs Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.