Senior Process Improvement Professional

Humana Inc; Louisville (KY); Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Remote work option

Job summary

Humana Inc. is seeking a Senior Process Improvement Professional to analyze and improve critical business processes. The role involves collecting data, benchmarking practices, and driving re-engineering efforts to enhance safety, productivity, and cost efficiency.

The position supports remote work with quarterly travel to Louisville, KY. The candidate should have a Master’s in social work/psychology or nursing with relevant case management experience, plus strong MS Office and Power BI skills

Qualifications

• Master’s degree in social work, psychology or related health and human services with 1 year case management experience.
• Licensed Professional (LSW) in Kentucky with ability to obtain licensure or Licensed Registered Nurse in Kentucky with 1 year case management experience.

Responsibilities

• Analyze and measure effectiveness of business processes to develop improvements.
• Benchmark data and research best practices to establish standards.
• Collaborate with product teams to communicate business needs and requirements.
• Prepare and present findings to senior leadership.

Skills

Root cause analysis

Process re-engineering

Collaboration with product teams

Requirements gathering

Surveys

Presentation skills

Education

Master’s degree in social work/psychology

Bachelor’s degree in Nursing

Tools

Power BI

Microsoft Office

Job description

# **Become a part of our caring community**The Senior Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data.* Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost.* Determines how new information technologies can support re-engineering business* May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.* Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.* Exercises considerable latitude in determining objectives and approaches to assignments.# **Use your skills to make an impact****Required Qualifications** The Sr. Process Improvement Professional must meet **one,** (1) of the following requirements:* Licensed Professional (LSW) in the state of Kentucky **OR** ability to obtain, Master’s degree from an accredited university or college in social work, psychology or related health and human services area with a minimum of one, (1) year professional experience in case management.* Licensed Registered Nurse in the state of Kentucky **OR** ability to obtain, Bachelor’s of Nursing degree, with a minimum of one, (1) year professional experience working in case management. Must Meet **all** of the following requirements:* Minimum 3 years of technical experience re-engineering process improvements to include root cause analysis, collaboration with product teams, communicating business need requirements, surveys* Intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Power BI* Strong presentation skills using PowerPoint and ability to communicate with all levels* Experience writing new process initiatives with proven results **Preferred Qualifications*** Process mapping experience, Lucid* Lean/Six Sigma Green/Black Belt certification* MBA **Additional Information** **Workstyle:** Remote work at Home**Location:** Must reside in Kentucky or a contiguous state with the ability to travel to Louisville, Kentucky office once a quarter**Schedule:** Office hours are 8AM and 5PM Eastern Time, Monday - Friday**Travel:** Less than 5% as business needsWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$78,400 - $107,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.**Description of Benefits**Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.