Senior Process Improvement Manager

Michael & Associates, Attorneys at Law; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading law firm is seeking a Senior Process Improvement Manager to enhance operational strategies and introduce impactful changes to legal services delivery. This role involves cross-functional collaboration and requires extensive experience in process improvement within a legal context. If you're passionate about driving performance and client satisfaction through innovative solutions, this opportunity is for you.

Benefits

Competitive salary

Opportunity to work remotely

Supportive and collaborative team environment

Qualifications

• 10+ years of experience in process analysis and improvement.
• Experience in a legal or professional services environment preferred.
• Familiarity with process mapping and modeling techniques.

Responsibilities

• Drive continuous improvement across the firm’s operations.
• Streamline workflows and eliminate inefficiencies.
• Architect systems to improve performance and elevate the client journey.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Project management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Lean methodologies

Six Sigma methodologies

Job description

Michael & Associates, Attorneys at Law is a modern law firm at the intersection of legal excellence and operational innovation. We don’t just serve clients — we reimagine how legal services are delivered. We’re seeking a Senior Process Improvement Manager to lead the charge in enhancing our operational strategies and building scalable systems that fuel both client satisfaction and business performance.

As our Senior Process Improvement Manager, you will play a mission-critical role in driving continuous improvement across the firm’s operations. You’ll work cross-functionally with legal teams, intake specialists, client experience managers, and technology stakeholders to streamline workflows, eliminate inefficiencies, and introduce impactful changes that align with our strategic goals.

This is more than a process role — it’s an opportunity to architect the future of how legal services are delivered. You’ll combine data-driven analysis with human-centered design thinking to build systems that improve performance, reduce cost, and elevate the client journey.

• Bachelor's degree in Business Administration, Operations Management, or related field
• 10+ years of experience in process analysis and improvement, preferably in a legal or professional services environment.
• Strong analytical and problem-solving skills with a focus on data-driven decision making.
• Proven experience in process mapping and modeling techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Competitive salary
• Opportunity to work remotely
• Supportive and collaborative team environment