Senior Process Improvement Analyst

Virginia Housing; Richmond (VA); On-site; USD 95,000 - 128,000; Full time

Benefits offered by this job

On-site fitness center

Free parking

Educational opportunities

Job summary

Virginia Housing in Virginia is seeking a Sr. Business Process Analyst to validate solution intake requests, confirm requirements, and identify triggering events, laying the foundation for evidence-based business cases.

You will analyze processes, uncover gaps, document risks, and ensure initiatives start with clear requirements and accurate classifications, with on-site amenities and a commitment to a healthy, diverse workforce.

Qualifications

• Degree or equivalent experience in Business, Operations, Information Systems, Process Design, or similar practices.
• Several years of hands-on operational analysis — business solutions intake management, process evaluation, workflow mapping, or business operations oversight.
• Clear communication translating ambiguous requests into precise operational language.
• Strong critical thinking to uncover the real issue.
• Ability to adapt to shifting priorities and evolving business needs.
• Diplomacy guiding partners toward clarity and understanding.

Skills

Operational analysis

Process mapping

Requirements gathering

Communication clarity

Critical thinking

Adaptability

Diplomacy

Education

Bachelor's degree or equivalent experience

Tools

Intake tools

Workflow platforms

Case management systems

Reporting dashboards

Job description

Virginia Housing in Virginia is seeking a Sr. Business Process Analyst to validate solution intake requests, confirm requirements, and identify triggering events, laying the foundation for evidence-based business cases.

You will analyze processes, uncover gaps, document risks, and ensure initiatives start with clear requirements and accurate classifications, with on-site amenities and a commitment to a healthy, diverse workforce.