Senior Process Improvement Analyst

Jackson Health System; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jackson Health System in Miami is seeking a Senior Process Improvement Analyst to independently lead process improvement and continuous improvement initiatives across clinical and administrative operations, applying Lean Six Sigma methodologies to identify inefficiencies, redesign workflows, and deliver measurable performance gains.

This role serves as a subject-matter expert within the department, mentoring Analysts and coordinating with stakeholders across multiple service lines.

Qualifications

• Lean Six Sigma Green or Black Belt is required.
• PMP certification is preferred.
• 3–5 years of experience leading or co-leading process improvement projects in healthcare or similar environments.

Responsibilities

• Lead process improvement initiatives across clinical and administrative operations using Lean Six Sigma.
• Mentor Analysts and coordinate with stakeholders across multiple service lines.
• Develop and maintain project plans, dashboards, charters, risk registers, and status reports; prepare leadership summaries.
• Facilitate project meetings and working sessions; drive action items to closure.

Skills

Lean Six Sigma

Project management

Data analysis

Change management

Education

Bachelor's degree in Industrial Engineering, Business Administration, Data Analytics, or related field

Tools

PMO tools

Job description

The Senior Process Improvement Analyst independently leads process improvement and continuous improvement initiatives across clinical and administrative operations, applying Lean Six Sigma methodologies to identify inefficiencies, redesign workflows, and deliver measurable, sustainable performance gains. This role serves as a subject-matter expert (SME) within the department, mentoring Analysts and coordinating with stakeholders across multiple service lines. In addition to leading process improvement work, the Senior Analyst provides advanced project

management support, helping structure, govern, and track multi-stakeholder initiative. This position blends hands-on improvement leadership with the project discipline needed to sustain a high-performing team.

• Independently lead process improvement initiatives across clinical and administrative operations, applying Lean Six
• Sigma methodologies and tools to initiatives across multiple Service Lines, J35, and strategic projects, ensuring
• alignment with organizational quality and performance standards.
• Lead process mapping and workflow analysis sessions, including more complex or cross-departmental initiatives, to
• identify inefficiencies, waste, bottlenecks, and improvement opportunities.
• Plan and facilitate Kaizen events and continuous improvement workshops, guiding cross-functional teams through
• root cause analysis, solution design, pilot testing, and sustainment planning.
• Apply DMAIC and other Lean Six Sigma frameworks to structure and lead improvement projects from problem
• definition through implementation and control/sustainment, selecting the appropriate tools and methods based on
• project complexity.
• Conduct data analysis, including root cause to identify trends, establish baseline performance, validate improvement
• impact, and support data-driven recommendations to leadership.
• Follow and own standard operating procedures, process maps, and control plans, and establish mechanisms to
• sustain and hardwire improvements over time.
• Serve as a mentor to Analysts, assist in reviewing their process improvement work and supporting their development
• in Lean Six Sigma tools and methods.
• Partner with clinical and administrative stakeholders, including department leaders, to build buy-in, drive adoption of
• redesigned processes, and lead change management activities for assigned initiatives.
• Identify, document, and proactively resolve or escalate risks, barriers, and resource needs affecting improvement
• initiatives.
• Contribute to the standardization of Operational Excellence methodology, tools, templates, and best practices.
• Lead the planning, execution, and monitoring of moderately complex, multi-stakeholder projects, including scope,
• schedule, milestone tracking, and risk management.
• Develop and maintain project plans, dashboards, charters, action logs, risk registers, and status reports, and prepare
• summaries for leadership.
• Facilitate project meetings and working sessions, including with department stakeholders, preparing agendas,
• documenting decisions, and driving action items to closure.
• Ensure accurate and timely updates in PMO systems and tools, and monitor data quality across project
• documentation.
• Maintain and help standardize documentation repositories, folders, templates, and tools under the leadership of
• Director’s &Executive leadership
• Provide informal guidance to Analysts on project documentation and PMO tool usage.
• Perform all other related job duties as assigned.

Credential

• Lean Six Sigma Green or Black Belt is required. Project Management professional (PMP) certification is preferred.

Experience

• Generally requires 3 to 5 years of experience leading or co-leading process improvement projects and applying Lean Six Sigma and Project Management methodologies in a healthcare or similarly environment.

Education

• Bachelor's degree in Industrial Engineering, Business Administration, Data Analytics, or a related field is required.