Senior Process Engineer - VP

Citi; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Citi seeks a Senior Process Engineer (VP) to lead CitiLean programs across Citi’s global footprint. You will shape end-to-end process re-engineering, drive AI/ML-enabled optimization, and partner with senior leadership to deliver measurable efficiency and revenue improvements.

The role requires 8+ years in financial services, strong analytics, and hands-on experience with Lean, Citi processes, and cross-border teams, with travel up to 25%.

Qualifications

• Minimum 8+ years total work experience, ideally in financial services.
• Strong practical experience in running Lean Programs and delivering measurable outcomes.
• Experience with AI/ML tools and reimagining processes using AI/ML.

Responsibilities

• Lead CitiLean projects to solve critical business problems delivering financial and non-financial benefits.
• Apply CitiLean Methodology to identify, analyze and resolve complex business problems.
• Drive problem solving using AI/ML and other key levers.
• Interface with business leaders and stakeholders; communicate progress to senior leadership.
• Translate management priorities into project targets and goals.
• Lead current state reviews, identify pain points and analyze data to validate root causes.
• Collaborate with cross-functional teams to design future state processes.
• Run workshops, pilots, and trainings to drive outcomes.
• Educate teams on CitiLean tools and principles.

Skills

Lean & process improvement

AI/ML in operations

Data analytics

Stakeholder management

Cross-functional leadership

Excel

PowerPoint

Education

Bachelor's degree

MBA

Lean Certification

PMP Certification

Tools

Excel

PowerPoint

Job description

Senior Process Engineer - VP

Discover your future at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

C13-VP Senior Process engineer – EP&E CitiLean

This role is part of Enterprise Productivity and Efficiency- CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible for supporting and driving Global CitiLean Programs across Citi franchise

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Artificial Intelligence, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications

The Senior Process Engineer will be responsible for leading/supporting projects to improve process efficiency, risk and control, client experience and revenue expansion driving measurable results as a part of project delivery. This role requires the person to have passion for problem solving backed with excellent understanding of Banking Domain with strong hands-on experience in using AI/ML tools . The Process Engineer apply CitiLean Methodology to conduct a fact-based review of key business process in Citibank and work with cross functional team

The scope of work will be across Citi Businesses/Functions/processes and hence continuous learning mindset. Given the global scope of work across geographies and exposure to senior leadership person should be able to work on fast-paced environment.

The perfect fit for this role will be someone with a strong aptitude towards data and financial analytics, a strategic problem-solving mindset, proven exposure to process re-engineering with experience in financial service and/or consulting. He/She should be able to work effectively in situations where problem/information may be unclear and should be able to probe to drive decision making with senior stakeholders

Responsibilities:

• Responsible for leading/supporting and executing CitiLean projects to solve critical business problems that deliver financial and non-financial benefits
• Responsible applying CitiLean Methodology to identify, analyze and resolve complex business problems
• Drive problem solving using AI/ML and other key levers
• Ability to Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership to drive project outcome/success
• Translate management priorities and strategies into potential project targets/goals
• Lead/Drive fact-based review of current state, identify pain points and conduct data analysis to validate root causes
• Develop approaches and work with cross functional teams to conduct current state assessment and drive future state process decision making with project Owners/sponsors
• Run project workshops, pilots, and other delivery activities to drive project outcomes.
• Educate teams in AI/ML tools, techniques, and principles.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Conduct training for senior staff in CitiLean tools, techniques and principles via workshops and formal training sessions.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Use all Lean Levers to develop Target State Operating Model that drive Client Experience, Process Efficiency, Revenue enhancement and/or Optimizes Controls

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for solving problems, and are always on the lookout for "what’s new"
• You are naturally gifted at thinking of ways to "do things better, faster, smarter"
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can challenge Status quo and influence leadership to decision making
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Minimum of 8+ years total work experience (ideally with deep experience in financial services)
• Minimum 5+ years of re-engineering/consulting experience including use of project management and analytical tools and delivery of training
• Strong Practical experience in running Lean Programs and delivering measurable outcomes
• Strong experience with AI/ML tools and ability to reimagine processes using AI.ML
• Very strong understanding of Citi Businesses and operating model
• Proven experience of leading projects end-to-end, from scoping to implementation
• Experience working with emerging technologies would be ideal
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work effectively with senior managers and with large teams across countries, functions and businesses
• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial but is not required

• Highly motivated, organized and methodical
• Logical, analytical and rational thinker
• Demonstrated team player

Educational Level:

• Bachelor's degree, MBA (desirable but not required)
• Process re-engineering / Lean Certification (Desirable)
• Project Management / PMP Certification (Desirable)

Required Travel: Yes, 25% of the time

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window). View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.