Process and Data Analyst

Citi; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Citi is seeking a Process and Data Analyst to join the CitiLean Reengineering Team as part of Enterprise Productivity and Efficiency. The role focuses on Lean-driven process improvements, data analytics, and strategic problem solving across the franchise.

The candidate should have 3-5 years in bank services, strong Excel/PowerPoint skills, and a proven ability to work with senior leadership on data-backed recommendations. Travel ~30% is expected.

Qualifications

• Proficient with PowerPoint and Excel for data analysis and presentations.
• Strong problem solving and data-driven decision making.
• Clear articulation and communication across functions.
• Adaptability to changing requirements and ambiguity.
• Ability to influence senior leaders and negotiate outcomes.
• Entrepreneurial mindset and initiative to improve processes.
• Experience collaborating with cross-functional teams.

Responsibilities

• Learn and apply Lean methodologies to solve business problems.
• Support senior project teams to define strategic problem statements.
• Map processes and identify problems and opportunities.
• Develop hypotheses and identify pain points.
• Establish data requirements and analyze data to validate findings.
• Conduct root cause analysis with SMEs.
• Support design and development of interim and end-state solutions.
• Plan milestones and track deliverables.
• Deliver progress reports and presentations.

Skills

PowerPoint skills

Excel skills

Problem solving

Communication skills

Adaptability

Influence & negotiation

Entrepreneurial mindset

Cross-functional teamwork

Education

Bachelor’s degree or equivalent

Banking/Finance experience

Job description

Process and Data Analyst

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

This role is part of Enterprise Productivity and Efficiency(EP&E) - CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EP&E Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications.

The Process Engineer is a problem-solving role, which will provide an opportunity to sharpen and grow one's analytical and problem-solving skills. The team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build Strategic Financial Consulting skill with Global exposure to accelerate your leadership journey in Financial Service. Ideal candidate should have entrepreneur mindset and deal with ambiguity with structural thinking. Process Engineers should have strong analytical knowledge, domain expertise, and an eye for detail to identify pain points and recommend solutions in a fact-based manner. They should be able to break down the problems into simple story lines backed with data and have discussions with senior leadership / project team to create buy.

Key Responsibilities:

• Learn and apply Lean Methodology and Framework to solve key business problems
• Support Senior Project team to develop strategic problem statement and develop mobilization plan
• Process Mapping and analysis to identify problem/opportunities
• Develop Hypothesis and identify key pain points
• Establish data requirements and conduct data analysis to validate pain points
• Conduct Root Cause analysis with process SMEs
• Support Interim and End state solution design and development
• Plan and schedule project milestones using appropriate tools.
• Track main project milestones and deliverables.
• Deliver and maintain progress reports, proposals, requirements documentation and presentations.

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for new tech, and are always on the lookout for “what’s new”
• You are naturally gifted at thinking of ways to “do things better, faster, smarter”
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Ability to provide structural thinking to data and analysis
• Excellent Power Point and Excel Skills (Must Have)
• Excellent Problem Solving Skills and ability to work with cross functional teams
• Good Articulation and Communication skills
• Adaptability and flexibility to changing requirement
• Ability to challenge status quo
• Understanding of new emerging technologies
• Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations.

Educational Level:

• 3-5 years experience in bank services.

• Bachelor’s/University degree or equivalent experience

Required Travel: Yes, ~30% of the time (based on business requirement )

Job Family Group: Business Strategy, Management & Administration

Job Family: Business Process Re-Engineering

Time Type: Full time

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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