Forward Deployed Engineer, AI Transformation -Senior Vice President

Citi; Irving (TX); Hybrid; USD 156,000 - 234,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development & mentorship

Wellbeing programs

Job summary

Citi is seeking a Forward Deployed Engineer to accelerate our AI transformation journey. You will partner with business process owners and technology leaders to reimagine core processes using AI and build reference solutions with AI agents.

The role requires 3-5+ years in technical roles, deep ML/LLM experience, and strong business acumen. You will mentor future AI practitioners and help scale Citi's AI capabilities in a hybrid work setup.

Qualifications

• 3-5+ years in a hands-on technical role such as software engineering, data science, or ML engineering.
• Deep, hands-on experience with LLMs and AI agents as well as core ML concepts (supervised & unsupervised), NLP, and data modeling.
• Demonstrated ability to understand business challenges and translate them into technical requirements and solutions.
• Exceptional interpersonal and communication skills, with the ability to articulate complex technical concepts to a non-technical audience.
• A proactive and analytical approach with a track record of delivering innovative solutions.

Responsibilities

• Collaborate with business stakeholders to analyze existing processes, workflows, and pain points; identify AI opportunities.
• Design and rapidly prototype AI-powered solutions, including POCs and MVPs.
• Bridge communication gaps between non-technical users and core engineering teams.
• Stay current with AI landscape, tools, techniques, and best practices in ML/NLP/generative AI.
• Define KPIs to measure ROI and effectiveness of AI initiatives.
• Create documentation for new AI-driven processes and provide training to ensure adoption.

Skills

AI/ML concepts

LLMs & AI agents

Communication

Problem solving

Business acumen

Education

Bachelor's degree

Tools

SageMaker

Vertex AI

Azure ML

Job description

We are seeking a highly motivated and innovative Forward Deployed Engineer to join our dynamic team. In this pivotal role, you will be at the forefront of our AI transformation journey, partnering directly with business process owners and technology leaders to fundamentally reimagine and re-engineer core business processes. You will help define principled approaches to agentic solution design and create reference solutions that leverage the power of Artificial Intelligence to set new standards for efficiency and innovation.

The ideal candidate is a creative problem-solver with a unique blend of technical expertise, business acumen, and a passion for AI. You will act as the crucial bridge between business needs and technical solutions, identifying opportunities for AI-driven automation and bringing those concepts to life. A key part of your role will be to drive the adoption of these reference solutions within various business contexts and to apprentice future experts, ensuring the onward sustainability and scalability of our AI capabilities. You will achieve this by leveraging the full breadth and depth of Citi AI capabilities, including our growing set of AI agents.

Key Responsibilities

• Collaborate & Analyze: Work closely with business stakeholders to conduct in-depth analyses of existing business processes, workflows, and pain points. Identify and prioritize opportunities where AI can deliver maximum impact.
• Solution Design & Prototyping: Design and rapidly prototype innovative AI-powered solutions. This includes developing proof-of-concepts (POCs) and where appropriate, minimum viable products (MVPs) to demonstrate feasibility and value.
• Bridge Communication Gaps: Serve as a key technical translator and liaison between non-technical business users and core engineering teams, ensuring requirements are clearly understood and solutions are fit-for-purpose.
• Stay Current: Maintain a deep understanding of the rapidly evolving AI landscape, including new tools, techniques, and best practices in machine learning, natural language processing, and generative AI.
• Measure & Optimize: Define key performance indicators (KPIs) to measure the effectiveness and ROI of AI initiatives.
• Documentation & Training: Participate in the creation of comprehensive documentation for new AI-driven processes and provide training and support to business users to ensure successful adoption.

Qualifications & Required Skills

• Professional Experience: 3-5+ years of experience in a hands-on technical role such as software engineering, data science, or machine learning engineering.
• AI/ML Knowledge: Deep, hands-on experience with LLMs and AI agents as well as core machine learning concepts (both supervised and unsupervised), natural language processing (NLP), and data modeling.
• Business Acumen: Demonstrated ability to understand business challenges and translate them into technical requirements and solutions.
• Communication Skills: Exceptional interpersonal and communication skills, with the ability to articulate complex technical concepts to a non-technical audience.
• Problem-Solving: A proactive and analytical approach to problem-solving, with a track record of delivering innovative solutions.

Preferred Skills & Nice-to-Haves

• Client-Facing Experience: Prior experience in a "forward deployed," consulting, or client-facing technical role is highly desirable.
• Cloud Platforms: Hands-on experience with major cloud platforms (AWS, Google Cloud, Azure) and their associated AI/ML services (e.g., SageMaker, Vertex AI, Azure ML).
• Data Engineering: Familiarity with data engineering principles, including ETL/ELT processes, data warehousing, and working with large datasets.
• Domain Expertise: Knowledge of a specific business domain such as payments, finance and operations in financial services firms.

Education

Bachelor’s degree/University degree or equivalent experience

What We Offer

• Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team.
• A high-visibility role at the center of Citi's AI strategy, where your work directly shapes the future of how the organization operates.
• Access to Citi's full suite of AI capabilities and a growing ecosystem of AI agents, giving you cutting-edge tools to solve complex, real-world problems.
• Structured learning and development opportunities to deepen your technical expertise and grow your career within one of the world's leading financial institutions.
• Wellbeing and financial support programs designed to help you thrive professionally and personally.
• The opportunity to mentor and develop the next generation of AI practitioners within Citi, building lasting impact beyond your immediate team.

Primary Location Full Time Salary Range: $156,160.00 - $234,240.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.