Senior Process Engineer

Chubb; Jersey City (NJ); On-site; USD 114,000 - 196,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Process Engineer to identify operational inefficiencies and implement strategic improvements. The ideal candidate will leverage their expertise in process optimization, collaborate across teams, and contribute to transformative projects enhancing overall performance. With a focus on data-driven decision-making, you will facilitate quality assurance and develop roadmaps addressing business needs in a dynamic work environment.

Qualifications

• 7-10 years of experience in process engineering or related fields.
• Lean Six Sigma Green Belt or Black Belt certification desired.
• Proven track record of leading cross-functional teams.

Responsibilities

• Develop business capability models and process mapping to enhance operations.
• Conduct root cause analysis to identify process inefficiencies.
• Partner with analytics teams to define metrics and KPIs.

Skills

Analytical and Problem-Solving Skills

Facilitation and Consultation

Interpersonal Skills

Learning Agility

Process Orientation

Self-Motivation

Education

Bachelor’s Degree in Industrial Engineering, Operations Management, Business Administration

Master's Degree in relevant discipline

Tools

Microsoft Office Suite

Process mapping tools

Data analysis software

Job description

Overview:

We are seeking a highly motivated and results-oriented professional to join our team as a Senior Process Engineer. In this pivotal role, you will collaborate with various teams to identify operational inefficiencies, develop strategic improvement plans, and implement initiatives that enhance performance. The ideal candidate will possess a robust background in operations management, exceptional problem-solving abilities, and the capability to work effectively with cross-functional teams to drive measurable operational improvements.

Role Summary:

This position requires a blend of insurance business acumen, process analysis, data evaluation, and project/program management skills to spearhead improvement initiatives across the Claims Centers. You will utilize your process-driven, analytical, communication, and technical expertise to identify, define, plan, and execute transformative projects, process enhancements, and automation efforts that align with organizational goals.

Primary Responsibilities:

Business Capability Modeling: Develop business capability models to facilitate the decomposition, grouping, representation, and analysis of business activities and processes across the firm’s value chain.

Process Mapping: Map current state processes across relevant domains or lines of business to uncover customer and employee pain points, supporting the development of improvement strategies.

Root Cause Analysis: Conduct root cause analysis using appropriate tools to identify triggers, collect and analyze relevant data, isolate root causes, and design strategies for their elimination.

Target State Process Creation: Design target state processes to enable increased levels of straight-through processing, enhancing agent and customer delivery of solutions while optimizing resource allocation.

Hypothesis Testing: Design and support the execution of hypotheses and proofs of concept as precursors to broader implementations.

Collaboration with Analytics Teams: Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, ensuring leading indicators are clearly identified and attributed to business processes.

Roadmap Development: Contribute to the development of roadmaps that address customer and employee needs and gaps, incorporating foundational technology capabilities and other digital enablers.

Quality Assurance: Ensure that target state processes and exception-based workflows are adhered to, controlled, and systematically tested for quality assurance in a repeatable and scalable manner.

Qualifications

Qualifications:

Structured Decision-Making: Demonstrated ability to make decisions based on data and facts, employing a structured thought process.

Facilitation and Consultation: Proven ability to facilitate, consult, and drive results in a fast-paced and dynamic environment.

Interpersonal Skills: Strong interpersonal skills with the ability to work collaboratively across large teams, maintaining a proactive and transparent approach in communicating issues and requests.

Learning Agility: Quick to grasp new concepts and emerging technologies, with a proactive approach to continuous learning and expertise expansion.

Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills to effectively deconstruct problems and determine viable solutions using data as a guide.

Process Orientation: Detail-oriented with a strong focus on process optimization.

Self-Motivation: Self-motivated, results-driven, and well-organized individual.

Education and Experience:
Bachelor’s Degree: Required in Industrial Engineering, Operations Management, Business Administration, or a related field. A master's degree in a relevant discipline is a plus but not required.

Professional Experience: 7-10 years of experience in process engineering, operations management, or process improvement roles.

Industry Knowledge: Demonstrated experience in the insurance sector is preferred, with a strong understanding of claims processes and insurance operations.

Technical Proficiency: Advanced proficiency in Microsoft Office Suite, particularly PowerPoint, Visio, and Excel. Experience with process mapping tools and data analysis software is a plus.

Certifications: Lean Six Sigma Green Belt or Black Belt certification is highly desirable. PMP or other project management certifications are a plus.

Project Leadership: Proven track record of leading cross-functional teams and managing complex projects from inception to completion, with a focus on process optimization and efficiency improvements.

Analytical Skills: Strong analytical skills with experience in data-driven decision-making and root cause analysis.

The pay range for the role is $114,800 to $195,200. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.