Senior Process Consultant II

University of Maryland; United States; On-site; USD 122,000 - 147,000; Full time

Job summary

University of Maryland's Division of Information Technology seeks a Senior Process Consultant II on the EPCI team to lead enterprise process improvements across administrative and academic units.

The role directs large-scale efforts, scopes and delivers actionable recommendations to campus leadership, partners with the Associate Director to shape strategic goals, and helps disseminate best practices to enhance the University's process improvement capability.

Qualifications

• 6+ years of demonstrated work experience in industry or academic settings.
• 3+ years of experience leading change and/or business process improvement efforts.
• Knowledge of Business Process Analysis methodologies.
• Proven track record constructing and executing complex analyses to meet business case requirements.
• Superior analytical skills, logic, and problem-solving skills.
• Ability to learn quickly and solve new problems amid ambiguity.
• High attention to detail and ability to manage multiple projects simultaneously.

Responsibilities

• Lead large-scale process improvement initiatives across administrative and academic units.
• Identify, scope, assess, and deliver actionable recommendations to campus leadership.
• Model processes and develop high-impact recommendation briefs.
• Partner with the Associate Director to shape the unit’s strategic goals and disseminate best practices.

Skills

Change management

Process improvement

Business process analysis

Analytical skills

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Job Description Summary This position is available within the University of Maryland's Division of Information Technology (DIT) on the Enterprise Planning and Continuous Improvement (EPCI) team, which provides enterprise planning and analytical support to the UMD community. The Senior Process Consultant II serves as a senior leader in driving process improvement initiatives across administrative and academic units, with a focus on strengthening enterprise operations and advancing organizational effectiveness.

In this role, the Senior Consultant directs large-scale efforts to identify, scope, assess, and deliver actionable recommendations to campus leadership. Building on significant experience in business process improvement and organizational design, the Senior Consultant leads complex assessments, facilitates cross-functional discovery sessions, models processes, and develops high-impact recommendation briefs.

In addition to project work, the role partners with the Associate Director to shape the unit’s strategic goals, while also contributing to the development and dissemination of best practices that enhance the University's process improvement capability.

**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.** **May be required to work evenings, nights, weekends, or different shifts for extended periods.**

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Licenses/Certifications: N/A

Minimum Qualifications Education: Bachelor's degree from an accredited college or university.

Experience

• At least 6 years of demonstrated work experience in industry or academic settings
• At least 3 years of experience leading change and/or business process improvement efforts
• Knowledge of Business Process Analysis methodologies
• Proven track record constructing and executing complex analyses to meet business case requirements
• Superior analytical skills, logic, and problem-solving skills
• Demonstrated success dealing with ambiguity and ability to learn on the fly to understand and solve new problems
• High level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.
• Ability to effectively communicate verbally and written in a manner that is clear, logical, and consistent
• Excellent interpersonal skills, including the ability to interact at all levels of the organization
• Ability to effectively work as a team and independently

Additional Job Details Preferences

• Experience with financial and/or accounting systems and business process improvement
• Experience with HR systems and business process improvement
• Experience with Organizational Change Management

Department DIT-Enterprise Planning and Continuous Improvement Worker Sub-Type Staff Regular Salary Range $122,320 - $146,784.

Benefits Summary For more information on Regular Exempt benefits, select this link.

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

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The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first "Do Good" campus.

Best Consideration Date: November 10, 2026 Posting Close Date: November 17, 2026