Senior Process Consultant II

University of Maryland; College Park (MD); On-site; USD 122,000 - 147,000; Full time

Job summary

University of Maryland in College Park seeks a Senior Process Consultant II to lead enterprise process improvement efforts across divisions. You will drive assessments, model processes, and deliver actionable recommendations to campus leadership, partnering with the Associate Director to advance organizational effectiveness.

The role demands extensive experience in business process improvement, exceptional analytical and communication skills, and the ability to manage multiple initiatives while

Qualifications

• Bachelor’s degree from an accredited college or university.
• At least 6 years of demonstrated work experience in industry or academic settings.
• At least 3 years of experience leading change and/or business process improvement efforts.
• Knowledge of Business Process Analysis methodologies.
• Proven track record constructing and executing complex analyses to meet business case requirements.
• Superior analytical skills, logic, and problem-solving skills.
• Demonstrated success dealing with ambiguity and ability to learn on the fly to understand and solve new problems.
• High level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.
• Ability to effectively communicate verbally and written in a manner that is clear, logical, and consistent.
• Excellent interpersonal skills, including the ability to interact at all levels of the organisation.
• Ability to effectively work as a team and independently.

Responsibilities

• Lead large-scale process improvement initiatives across administrative and academic units.
• Direct major assessments, facilitate cross-functional discovery sessions, model processes, and develop actionable briefs.
• Collaborate with the Associate Director to shape the unit’s strategic goals and disseminate best practices.

Skills

Process improvement

Change management

Data analysis

Communication

Collaboration

Attention to detail

Ambiguity handling

Multi-project management

Education

Bachelor's degree

Job description

Position Details

Position title: Senior Process Consultant II

Position #: JR105285

This position is available within the University of Maryland’s Division of Information Technology (DIT) on the Enterprise Planning and Continuous Improvement (EPCI) team, which provides enterprise planning and analytical support to the UMD community.

The Senior Process Consultant II serves as a senior leader in driving process improvement initiatives across administrative and academic units, with a focus on strengthening enterprise operations and advancing organizational effectiveness. In this role, the Senior Consultant directs large-scale efforts to identify, scope, assess, and deliver actionable recommendations to campus leadership.

Building on significant experience in business process improvement and organizational design, the Senior Consultant leads complex assessments, facilitates cross-functional discovery sessions, models processes, and develops high-impact recommendation briefs. In addition to project work, the role partners with the Associate Director to shape the unit’s strategic goals, while also contributing to the development and dissemination of best practices that enhance the University’s process improvement capability.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analysing data and figures; transcribing; viewing a computer terminal; extensive reading.

Licenses/Certifications: N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience:

• At least 6 years of demonstrated work experience in industry or academic settings
• At least 3 years of experience leading change and/or business process improvement efforts
• Knowledge of Business Process Analysis methodologies
• Proven track record constructing and executing complex analyses to meet business case requirements
• Superior analytical skills, logic, and problem-solving skills
• Demonstrated success dealing with ambiguity and ability to learn on the fly to understand and solve new problems
• High level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.
• Ability to effectively communicate verbally and written in a manner that is clear, logical, and consistent
• Excellent interpersonal skills, including the ability to interact at all levels of the organisation
• Ability to effectively work as a team and independently

Preferences:

• Experience with financial and/or accounting systems and business process improvement
• Experience with HR systems and business process improvement
• Experience with Organisational Change Management

Additional Job Details

Required Application Materials: Resume, Cover Letter, List of Three References.

Applications missing these materials will NOT be considered.

Best Consideration Date: 11/10/2026

Posting Close Date: 11/17/2026

Salary Range: $122,320 - $146,784.

Remote Work: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position.

Job Risks: Not Applicable to This Position

Financial Disclosure Required: No. For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department: DIT-Enterprise Planning and Continuous Improvement

Other Information

Worker Sub-Type: Staff Regular

Benefits Summary: For more information on Regular Exempt benefits, select this link.

Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Maryland's State Ethics Commission website

link.