Senior Process Associate - Payroll Clerk

Infosys BPM; Tempe (AZ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Infosys BPM is seeking a Senior Process Associate - Payroll in Tempe, AZ. In this hybrid role, you will manage payroll transactions, respond to employee queries, and ensure compliance with service level agreements. Ideal candidates will possess a high school diploma and relevant experience, along with strong communication and analytical skills.

Qualifications

• At least 1 year of relevant experience.
• Experience in payroll processing and responding to payroll queries preferred.

Responsibilities

• Responding to payroll queries from employees within designated timelines.
• Handling sensitive and confidential payroll information responsibly.
• Assisting auditors with reports and related needs.

Skills

Analytical skills

Strong written and verbal communication skills

Education

High School Diploma or GED

Job description

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Senior Associate Lead - Talent Acquisition at Infosys

Senior Process Associate - Payroll

Tempe, AZ - Hybrid

In this role, as a senior process associate, you will execute transactions according to prescribed guidelines and timelines, review and validate inputs from team members, support training activities, conduct daily operations reviews, and assist in escalation resolution to meet service level agreements within Infosys policies and norms.

You will also be responsible for transition coordination, process training and certifications, talent management activities, SLA and process compliance, customer interactions, knowledge management, and process reengineering activities.

Your responsibilities include, but are not limited to:

1. Responding to payroll queries from employees within designated timelines.
2. Sending accurate responses.
3. Handling sensitive and confidential payroll information responsibly.
4. Assisting auditors with reports and related needs.

Qualifications

Basic

• High School Diploma or GED
• At least 1 year of relevant experience

Preferred

• Experience in payroll processing and responding to payroll queries
• Basic payroll fundamentals knowledge
• Strong written and verbal communication skills
• Analytical skills

Note: Applicants in the U.S. must have work authorization that does not require employer sponsorship for a visa (H1B or otherwise).

The role involves sitting and working at a computer for extended periods and communicating via telephone, email, or face-to-face interactions.

About Us

Infosys BPM Limited, a subsidiary of Infosys Limited (NYSE: INFY), provides comprehensive BPM services globally. Our integrated IT and BPM solutions help clients unlock business value, address challenges, and enhance efficiency through process reengineering, automation, and advanced technology platforms. As of December 2024, Infosys BPM operates 47 centers across 16 countries, with 58,702 employees from 110 nationalities.

We are recognized as a leading BPM company, receiving over 60 awards in the last 5 years from industry bodies like Outsourcing Center, SSON, and GSA. Our HR practices have earned numerous awards, and we are ranked among top employers for our industry-leading HR initiatives. Our senior leaders actively contribute to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing

Industries

• Accounting

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