Senior Process Analyst - Hybrid, Enterprise Optimization

GovCIO; Kearneysville (WV); Hybrid; USD 97,000 - 123,000; Full time

Job summary

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard. This hybrid role focuses on managing service-level management, optimizing workflows, and ensuring user-centric application effectiveness.

The ideal candidate will have 6–9 years of experience in process analysis and operations analysis. Required skills include knowledge of ITIL frameworks and Agile methodologies. An active Secret Clearance is required.

Qualifications

• 6–9 years of experience in related fields or commensurate experience.
• Proven experience in mapping complex workflows.
• Experience in operational metrics and KPIs.

Responsibilities

• Analyze and optimize workflows across the Product Delivery lifecycle.
• Establish service-level management processes.
• Serve as a liaison between technical teams and Product Owners.
• Evaluate user engagement and training frameworks.
• Identify operational bottlenecks and perform root-cause analysis.
• Formulate SOPs aligned with USCG goals.
• Collaborate on adherence to federal software standards.
• Maintain comprehensive process documentation.

Skills

Process analysis

Service-level management

Operations analysis

ITIL frameworks

Agile methodologies

SDLC processes

Operational metrics

Jira

Azure DevOps

ServiceNow

Education

High School diploma

Job description

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard. This hybrid role focuses on managing service-level management, optimizing workflows, and ensuring user-centric application effectiveness.

The ideal candidate will have 6–9 years of experience in process analysis and operations analysis. Required skills include knowledge of ITIL frameworks and Agile methodologies. An active Secret Clearance is required.