Senior Process Analyst

GovCIO; Kearneysville (WV); Hybrid; USD 97,000 - 123,000; Full time

Job summary

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard. This hybrid role focuses on managing service-level management, optimizing workflows, and ensuring user-centric application effectiveness.

The ideal candidate will have 6–9 years of experience in process analysis and operations analysis. Required skills include knowledge of ITIL frameworks and Agile methodologies. An active Secret Clearance is required.

Qualifications

• 6–9 years of experience in related fields or commensurate experience.
• Proven experience in mapping complex workflows.
• Experience in operational metrics and KPIs.

Responsibilities

• Analyze and optimize workflows across the Product Delivery lifecycle.
• Establish service-level management processes.
• Serve as a liaison between technical teams and Product Owners.
• Evaluate user engagement and training frameworks.
• Identify operational bottlenecks and perform root-cause analysis.
• Formulate SOPs aligned with USCG goals.
• Collaborate on adherence to federal software standards.
• Maintain comprehensive process documentation.

Skills

Process analysis

Service-level management

Operations analysis

ITIL frameworks

Agile methodologies

SDLC processes

Operational metrics

Jira

Azure DevOps

ServiceNow

Education

High School diploma

Job description

Overview

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard – Product Delivery Service. This role is primarily responsible for managing service‑level management, analyzing and optimizing operational integration workflows, and strengthening the connection between technical development and mission execution. The position will be located in Kearneysville, WV, and will be a hybrid role.

Responsibilities

As a Senior Process Analyst, you will serve as a primary operational resource for ensuring that applications developed by platform‑aligned Product Teams are user‑centric, operationally effective, and sustained in the field. You will design, evaluate, and optimize enterprise‑level processes to balance release speed with quality and security. Key responsibilities include:

• Analyze, map, and optimize end‑to‑end workflows across the Product Delivery lifecycle to ensure rapid software releases do not compromise system reliability.
• Establish and manage service‑level management processes and performance metrics to guarantee product delivery.
• Serve as a primary operational liaison between technical development teams, Product Owners, and Portfolio Product Line Managers.
• Evaluate and refine user engagement and training frameworks to accelerate operational adoption and ensure seamless software rollout to the field.
• Identify operational bottlenecks and process risks within enterprise‑level testing, quality assurance, and product support structures, performing root‑cause analysis for remediation.
• Formulate standard operating procedures (SOPs) and continuous process improvement strategies aligned with USCG Force Design 2028 goals.
• Collaborate with cross‑functional teams to ensure all operational integration processes adhere to federal software standards, government baselines, and quality gating controls.
• Create, review, and maintain comprehensive process documentation, lifecycle frameworks, and readiness validation models for mission‑critical applications.

Qualifications

High School diploma with 6–9 years of experience (or commensurate experience).

Required Skills & Experience

• Experience in process analysis, service‑level management, or operations analysis within an enterprise IT or software development environment.
• Proven experience mapping and redesigning complex workflows spanning technical development, quality assurance, and user adoption domains.
• Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern software delivery lifecycle (SDLC) processes.
• Strong experience establishing operational metrics, Key Performance Indicators (KPIs), and tracking service‑level agreements (SLAs).
• Proficiency capturing operational requirements and managing change coordination using enterprise tools (such as Jira, Azure DevOps, or ServiceNow).
• Strong foundational understanding of diverse IT domains, user‑centric design principles, release management, and organizational change frameworks.

Preferred Skills & Experience

• Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.
• Familiarity with USCG Force Design 2028 objectives, PEO C5I environments, or maritime operational contexts.
• Relevant professional certifications highly preferred (e.g., ITIL Expert/Master, Lean Six Sigma Green/Black Belt, Project Management Professional (PMP), or Agile/Scrum credentials).
• Understanding of how automated testing and DevSecOps pipelines integrate into manual quality assurance gating and deployment readiness evaluations.
• Experience facilitating large‑scale user engagement sessions or managing training programs for enterprise software rollouts.

Clearance Required: Active Secret Clearance

Posted Salary Range: USD $97,000.00 - USD $123,000.00 /Yr.