Senior Problem & Incident Manager - Enterprise Networking

MicroTech; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid leave

401k plan with employer matching

Tuition assistance

Corporate discounts

Job summary

MicroTech in Orlando, FL seeks a Problem Support Manager to lead the lifecycle of network infrastructure problems for Customs and Border Protection (CBP). You will manage incidents, develop workarounds, and communicate with stakeholders effectively.

The ideal candidate will have 6+ years of senior-level experience in networking and a Bachelor's in a related field. Excellent benefits, including insurance, paid leave, and a 401k plan with employer matching, are offered.

Qualifications

• 6+ years of experience administering enterprise infrastructures in complex environments.
• Working knowledge of monitoring systems for networks and applications.
• Proficient in managing projects and teams.

Responsibilities

• Manage the lifecycle of network infrastructure problems.
• Develop and implement solutions for known errors.
• Communicate with CBP management about issues.

Skills

Relevant certifications (ITIL v3, CCNA, CCNP, CompTIA)

Senior level networking experience

Project management proficiency

Leadership abilities

Education

Bachelor’s degree in related technical field

Tools

Networking devices (routers, switches, firewalls)

Job description

MicroTech in Orlando, FL seeks a Problem Support Manager to lead the lifecycle of network infrastructure problems for Customs and Border Protection (CBP). You will manage incidents, develop workarounds, and communicate with stakeholders effectively.

The ideal candidate will have 6+ years of senior-level experience in networking and a Bachelor's in a related field. Excellent benefits, including insurance, paid leave, and a 401k plan with employer matching, are offered.