Senior Privacy & Consent Compliance Lead

Tally; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Happen Bank is seeking a Sr Privacy & Consent Compliance Manager to lead the Bank's privacy program and customer communication preferences. In this role, you will help protect customer information and ensure consent is honored under GLBA, Regulation P, CAN-SPAM, TCPA, and state privacy laws.

You will partner with Legal, Compliance, Marketing, Technology, and Operations to translate regulatory requirements into practical policies, controls, and compliant customer experiences, while guiding

Qualifications

• 6+ years in banking or financial services compliance/risk/audit.
• 3+ years direct privacy compliance experience.
• Bachelor's degree or higher; strong regulatory knowledge and interpretation abilities.

Responsibilities

• Lead design, implementation, and governance of the privacy compliance program.
• Monitor regulatory developments and assess impact on products and data practices.
• Own CAN-SPAM and TCPA compliance, including consent and opt-out management across channels.
• Set and maintain customer communication preference standards.
• Develop privacy policies, procedures, and notices; keep guidance current.
• Provide privacy guidance for new products, marketing campaigns, and vendor relationships (privacy-by-design).
• Conduct annual privacy risk assessments and ongoing monitoring.
• Support regulatory examinations, audits, and regulator inquiries with evidence and corrective actions.
• Coordinate with Third-Party Risk Management on vendors handling data or communications.
• Oversee intake, investigation, and resolution of privacy-related complaints/incidents.
• Use AI thoughtfully to improve privacy activities with governance and oversight.
• Deliver privacy training and leadership reporting on privacy metrics.

Skills

Privacy compliance

Regulatory knowledge

Communication

Analytical thinking

Vendor management

AI tooling

Education

Bachelor's degree or higher

Tools

Privacy software

Regulatory dashboards

Job description

Happen Bank is seeking a Sr Privacy & Consent Compliance Manager to lead the Bank's privacy program and customer communication preferences. In this role, you will help protect customer information and ensure consent is honored under GLBA, Regulation P, CAN-SPAM, TCPA, and state privacy laws.

You will partner with Legal, Compliance, Marketing, Technology, and Operations to translate regulatory requirements into practical policies, controls, and compliant customer experiences, while guiding