Senior Premium Billing & Reconciliation Analyst

Delta Dental of California; Camp Hill (Cumberland County); On-site; USD 45,000 - 95,000; Full time

Job summary

Delta Dental of California seeks an Analyst to manage premium reconciliations across Enrollment, AR, Configuration and Onboarding. You will ensure accurate billing, resolve discrepancies, and deliver consultative service for a wide client base.

You will mentor teammates, develop processes, and create reports while enhancing workflows and automation opportunities within Oracle and MS Office. This role emphasizes accuracy and proactive client communication.

Qualifications

• Bachelor's degree required; 4+ years in a related role preferred.
• Experience with high-profile or sensitive clients is required.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Detail-oriented with analytical and problem-solving abilities.
• Ability to develop, implement and maintain analytical tools and reports.
• Adaptable to change and capable of handling risk and uncertainty.
• Excellent customer service and empathy for clients.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Track and perform premium reconciliations for payments vs. invoices across multiple areas.
• Provide guidance on billing, configuration, retroactive policies and impact.
• Review discrepancies, create custom reports, and assist AR with journal entries.
• Prepare ACH/debit reports and ensure QA of reports; resolve exceptions.
• Perform reconciliations, reclass, and refunds in Oracle; support complex clients.
• Analyze remittance and guide AR on accurate payment application; review aging.
• Escalate with documented timelines and actions for senior leadership.
• Serve as mentor and SME; train desk staff and review procedures.
• Assist with production issues and system validation for improvements.

Skills

Analytical skills

Customer service

Time management

Problem solving

Education

Bachelor's degree

Tools

Outlook

Word

Excel

PowerPoint

MS Office

Job description

Delta Dental of California seeks an Analyst to manage premium reconciliations across Enrollment, AR, Configuration and Onboarding. You will ensure accurate billing, resolve discrepancies, and deliver consultative service for a wide client base.

You will mentor teammates, develop processes, and create reports while enhancing workflows and automation opportunities within Oracle and MS Office. This role emphasizes accuracy and proactive client communication.