Senior Practice Manager - Kids Psych

Mercy; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital St. Louis is seeking a Senior Practice Manager to lead the Kids Behavioral Health/Psychiatry practice at Clinic Towers A&B. The role oversees nine providers and a caregiving team, driving exceptional patient care, engagement, and efficient operations.

The ideal candidate will strategy-build, coach staff, optimize workflows, and align clinic goals with hospital objectives to deliver high-quality, value-based care for children and families.

Qualifications

• Five (5) years of healthcare leadership, operations, or supervisory experience.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Lead clinic operations for pediatric behavioral health/psychiatry with a nine-provider team.
• Develop teams, coach staff, and conduct performance evaluations annually.
• Ensure efficient patient flow, staffing plans, and access to care.
• Drive patient experience initiatives and monitor satisfaction metrics.
• Oversee financial indicators, referrals, and prior authorizations; analyze KPIs.

Skills

Leadership

Team management

Strategic thinking

Communication

Healthcare operations

Education

Bachelor's degree in Healthcare Administration

Job description

Find your calling at Mercy! The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Scope Criteria

• Number of providers
• Number of reports (direct & indirect)
• Number of departments/locations
• Leader specific criteria (additional responsibilities outside standard scope)

Position Details

Senior Practice Manager - Kids Behavioral Health/Psychiatry Mercy Hospital St. Louis | Clinic Towers A&B Full-Time | Exempt

Be Part of Something Extraordinary At Mercy, we believe in careers that match the unique gifts of unique individuals. Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service. We are seeking an experienced Senior Practice Manager to lead operations for our Kids Behavioral Health/Psychiatry practice located at Mercy Hospital St. Louis Clinic Towers A&B. This leadership role oversees a busy and complex pediatric behavioral health practice with a team of nine providers and a dedicated group of clinical and support caregivers. The ideal candidate is a strategic healthcare leader who excels at managing clinic operations, developing teams, improving patient experiences, and driving operational excellence while supporting providers in delivering outstanding patient care.

Position Overview

The Senior Practice Manager is responsible for the overall coordination, administration, and performance of clinic operations. This leader will partner closely with physicians, advanced practice providers, and caregivers to ensure exceptional patient experiences, strong caregiver engagement, efficient workflows, and positive clinical outcomes.

Key Responsibilities

Leadership & Team Development

• Select, onboard, and supervise support staff.
• Provide coaching, mentoring, and performance management for caregivers.
• Coordinate role-based education and practice-level orientation.
• Complete annual performance evaluations and ongoing development planning.
• Foster caregiver engagement and a positive workplace culture.

Operational Excellence

• Ensure efficient daily clinic operations and patient flow.
• Manage provider schedules and staffing plans to maximize patient access.
• Implement and maintain operational standards across the practice.
• Ensure compliance with organizational policies and procedures.
• Coordinate facility needs to maintain a safe, clean, and effective care environment.

Patient Experience & Quality

• Lead patient experience initiatives and service recovery efforts.
• Monitor and improve patient satisfaction and access metrics.
• Partner with providers and clinical leaders to achieve quality and value-based care goals.
• Drive continuous improvement initiatives focused on patient outcomes.

Financial & Performance Management

• Monitor clinic performance, productivity, and operational metrics.
• Oversee department work queues, including referrals, follow-up activities, and Good Faith Estimates (GFE).
• Manage financial indicators including visit volumes, insurance denials, and prior authorizations.
• Analyze key performance metrics and implement corrective actions as needed.
• Support organizational growth and strategic objectives.

Collaboration & Communication

• Communicate regularly with physicians, advanced practice providers, and caregivers.
• Connect teams with resources, education, and support systems to achieve practice goals.
• Collaborate with clinic, hospital, and system leaders to advance operational and clinical initiatives.
• Utilize electronic health record (EHR) and technology solutions to improve efficiency and outcomes.

Minimum Qualifications

• High school diploma or equivalent.
• Five (5) years of healthcare leadership, healthcare operations, or supervisory experience.
• Demonstrated leadership and team management abilities.
• Strong verbal and written communication skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proven collaboration and relationship-building skills.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field.
• Experience managing multi-provider ambulatory or behavioral health practices.
• Experience with healthcare performance metrics, patient experience initiatives, and operational improvement programs.

What Makes You Successful

• Passion for serving children, families, and behavioral health patients.
• Ability to inspire, motivate, and develop high-performing teams.
• Strong operational and financial acumen.
• Commitment to patient-centered care and caregiver engagement.
• Adaptability and resilience in a dynamic healthcare environment.

Why Mercy?

Mercy offers a supportive culture focused on professional growth, compassionate care, and community impact. Join a team that is transforming healthcare while making a meaningful difference in the lives of children and families throughout the St. Louis region. Mercy is an equal opportunity employer committed to creating a diverse and inclusive workplace.

From day one, Mercy offers outstanding benefits - including:

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they travelled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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