Senior Practice Manager - Healthcare Operations

NorthShore University HealthSystem; Plainfield (IL); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Practice Manager III to lead patient services across multiple sites in Naperville. This full-time role manages staff, budgets, and programs to ensure excellent patient experiences and operational efficiency.

The position requires 5+ years of healthcare leadership experience and a Bachelor's degree (or equivalent experience). Monday–Friday, 8–5, with travel as needed.

Qualifications

• Bachelor's degree preferred, or minimum of 5 years of equivalent experience.
• At least 5 years of healthcare leadership experience preferred.

Responsibilities

• Manages all support staff in patient services across multiple sites.
• Assists in managing activities of multiple teams and programs with operational focus.
• Develops staff schedules and coordinates staff meetings.
• Identifies and resolves challenges with implemented solutions.
• Participates in budgeting, monitors variances, and implements approved budget.
• Collaborates with site leaders to drive alignment and improvement.
• Leads Lead MAs and ensures talent management across locations.
• Oversees performance evaluations, coaching, and disciplinary actions.
• Leads hiring, training, and accountability to develop a high-performing team.
• Maintains training/orientation and updates training materials.
• Exercises independent judgment on moderately complex issues.
• Monitors patient experience scores and improves opportunities.
• Monitors budgets for clinics/teams.
• Ensures compliance with standards and regulations.

Skills

Staff leadership

Budget management

Healthcare operations

Communication skills

Staff development

Education

Bachelor's degree or equivalent

Job description

Endeavor Health is seeking a Practice Manager III to lead patient services across multiple sites in Naperville. This full-time role manages staff, budgets, and programs to ensure excellent patient experiences and operational efficiency.

The position requires 5+ years of healthcare leadership experience and a Bachelor's degree (or equivalent experience). Monday–Friday, 8–5, with travel as needed.