Practice Manager III - Occupational Health

NorthShore University HealthSystem; Plainfield (IL); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Practice Manager III to lead patient services across multiple sites in Naperville. This full-time role manages staff, budgets, and programs to ensure excellent patient experiences and operational efficiency.

The position requires 5+ years of healthcare leadership experience and a Bachelor's degree (or equivalent experience). Monday–Friday, 8–5, with travel as needed.

Qualifications

• Bachelor's degree preferred, or minimum of 5 years of equivalent experience.
• At least 5 years of healthcare leadership experience preferred.

Responsibilities

• Manages all support staff in patient services across multiple sites.
• Assists in managing activities of multiple teams and programs with operational focus.
• Develops staff schedules and coordinates staff meetings.
• Identifies and resolves challenges with implemented solutions.
• Participates in budgeting, monitors variances, and implements approved budget.
• Collaborates with site leaders to drive alignment and improvement.
• Leads Lead MAs and ensures talent management across locations.
• Oversees performance evaluations, coaching, and disciplinary actions.
• Leads hiring, training, and accountability to develop a high-performing team.
• Maintains training/orientation and updates training materials.
• Exercises independent judgment on moderately complex issues.
• Monitors patient experience scores and improves opportunities.
• Monitors budgets for clinics/teams.
• Ensures compliance with standards and regulations.

Skills

Staff leadership

Budget management

Healthcare operations

Communication skills

Staff development

Education

Bachelor's degree or equivalent

Job description

Hourly Pay Range:

$42.54 - $65.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Practice Manager III


• Location: Naperville


• Full Time 40 hours


• Hours: Monday-Friday, 8-5


• Required Travel: Yes

What you will do:

• Manages all support staff in the delivery of patient services including provider templates at multiple sites


• Assists in managing activities of multiple teams/programs while maintaining operational focus


• Develops staff schedules, workflows and coordinates regular staff and professional meetings


• Takes initiative to identify and resolve challenges, creating and implementing solutions.


• Responsible for input about annual budget; successfully managing and implementing the approved budget; ability to evaluate variances and solutions


• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement


• Manage Lead MA(s) to ensure People Leadership is applied uniformly across locations and/or service line.


• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.


• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.


• Maintain training and orientation of staff and providers; provide input into developing and updating training


• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues


• Monitor patient experience scores and develop tactics to improve areas of opportunity


• Responsible for monitoring and meeting budgetary goals for clinics/teams


• Manage Lead MA(s) to ensure patient and employee experience efforts are applied uniformly across locations and/or service line.


• Performs quality audits; partners with quality to assess outcomes and plans for improvement


• Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations

What you will need:

• Bachelor's degree preferred, or minimum of 5 years of equivalent experience


• At least 5 years of healthcare leadership experience preferred

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development


• Various Medical, Dental, Pet and Vision options


• Tuition Reimbursement


• Free Parking


• Wellness Program Savings Plan


• Health Savings Account Options


• Retirement Options with Company Match


• Paid Time Off and Holiday Pay


• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.