Senior Practice Manager - Ortho Musculoskeletal 7 FL

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading academic medical center seeks a Senior Practice Manager to provide strategic operational leadership. This role involves managing staff, ensuring efficient practice operations, and fostering a collaborative environment. The ideal candidate will have extensive healthcare management experience and a commitment to quality patient care.

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance program

Qualifications

• Minimum 6+ years relevant experience, including 3+ years in healthcare management.

Responsibilities

• Ensuring efficient daily practice operations including patient scheduling and billing.
• Leading change management initiatives and overseeing financial aspects.

Skills

Leadership

Financial Management

Quality Assurance

Patient Care

Education

Associate of Arts or Science

Bachelor's degree

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Senior Practice Manager

Department: Ortho Musculoskeletal 7 FL

Location: Penn Medicine University City- 3737 Market St

Hours: Full Time

Summary:

• In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction regarding all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the scope including managing 15+ staff, overseeing 20,000+ annual visits, and handling practice complexity factors such as multiple locations, service lines, inpatient coordination, academic involvement, and regulatory requirements.

Responsibilities include:

• Ensuring efficient daily practice operations including patient scheduling, billing, and services coordination.
• Providing quality patient care and championing quality initiatives.
• Maintaining patient/customer focus and achieving financial goals.
• Fostering a collaborative work environment with professional ownership and accountability.
• Reviewing work processes for efficiency and compliance.
• Serving as liaison to specialists, stakeholders, and external partners.
• Managing practice staff directly and indirectly.

Internal Relationships:

• Regular communication with employees to improve performance and build relationships.
• Supporting leadership in developing programs and initiatives to meet future needs.

External Relationships:

• Building relationships with patients, families, external stakeholders, and professional associations.

General Accountabilities:

• Understanding role contributions, ensuring a safe environment, using resources wisely, and embracing diversity.

Strategic Planning & Patient Care:

• Supporting strategic plan development and ensuring high-quality, efficient patient care processes.

Quality & Regulatory Compliance:

• Ensuring compliance with all standards and managing audits.

Change & Financial Management:

• Leading change management initiatives and overseeing financial aspects including budgets, revenue cycle, and payer management.

Additional responsibilities include:

• Practice scheduling, supplies management, reporting, supporting research and academic activities, recruitment, performance management, staff development, organizational health, workforce planning, and other duties as needed.

Credentials:

• Associate of Arts or Science required; Bachelor's degree preferred.
• Minimum 6+ years relevant experience, including 3+ years in healthcare management; degrees may substitute for experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other status protected by law.