Senior Practice Assistant, Pediatric Neurology

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The General Hospital Corporation in Boston is seeking a highly organized administrative professional for a Pediatric Neurology front desk role. You will support physicians, providers, and families, ensuring smooth scheduling and patient flow.

Join a collaborative care team in a fast-paced healthcare environment, with opportunities to grow within Mass General Brigham’s pediatric neurology program. Hybrid schedule, competitive benefits, and patient-centric service.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of office or administrative experience.
• Strong Microsoft Office skills including Outlook, Word, Excel, and PowerPoint.
• Excellent organization, communication, and time management skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• Experience providing outstanding customer service in a busy environment.

Responsibilities

• Coordinate patient scheduling, registration, and check-in/check-out activities.
• Serve as a primary point of contact for patients and families, providing exceptional service and support.
• Manage administrative workflows including document scanning, billing-related processes, and medical record updates.
• Act as a scheduling, registration, and billing systems expert, providing guidance and support to colleagues.
• Assist with complex scheduling needs, including provider schedule management and specialty appointments.
• Support daily practice operations and help ensure an efficient, welcoming clinical environment.
• Handle inquiries related to prior authorizations, prescription refills, test results, and provider communications.

Skills

Office coordination

Microsoft Office

Strong communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Pediatric Neurology | Hybrid Schedule | Monday-Friday, 8:30 AM-5:00 PM Are you a highly organized, patient-focused administrative professional who thrives in a fast-paced healthcare environment? Join the Pediatric Neurology team within Mass General Brigham's Department of Neurology and newly formed Neuroscience Institute, where compassionate care and groundbreaking science come together to improve the lives of children and families. In this front desk, patient-facing role, you'll serve as a key member of a collaborative care team, supporting physicians, advanced practice providers, and patients throughout their care journey.

What You’ll Do

• Coordinate patient scheduling, registration, and check-in/check-out activities
• Serve as a primary point of contact for patients and families, providing exceptional service and support.
• Manage administrative workflows including document scanning, billing-related processes, and medical record updates.
• Act as a scheduling, registration, and billing systems expert, providing guidance and support to colleagues.
• Assist with complex scheduling needs, including provider schedule management and specialty appointments.
• Support daily practice operations and help ensure an efficient, welcoming clinical environment.
• Handle inquiries related to prior authorizations, prescription refills, test results, and provider communications.

Qualifications

• High School Diploma or equivalent required
• 3+ years of office or administrative experience
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
• Excellent organization, communication, and time management skills
• Ability to manage multiple priorities while maintaining accuracy and professionalism
• Experience providing outstanding customer service in a busy environment

Why Join Us?

• Hybrid work schedule
• Starting pay of $22.00/hour+, based on experience
• Comprehensive benefits including medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass and additional employee perks
• Opportunity to grow your career within a world‑class pediatric neurology program

Work Details

• Remote Type Hybrid Work Location 15 Parkman Street
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $19.37 - $27.71/Hourly Grade 4

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system and establish a strong talent pipeline.

Mission & Vision

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.