Senior Practice Assistant, Pediatric Neurology

massgeneralbrigham; Boston (MA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham is seeking a Pediatric Clinical Practice Assistant in the Pediatric Neurology clinic. The role involves front-desk duties, scheduling patient visits, and handling billing-related tasks in a hybrid work setting at 15 Parkman Street, Boston.

The position starts at a pay rate of $22.00 per hour, with increases based on experience. Benefits include Medical, Dental, Vision, and retirement plans, with opportunities for tuition reimbursement.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of office/administrative experience preferred.
• Strong MS Office and scheduling system skills required.

Responsibilities

• Perform administrative duties related to patient visits, including scheduling and check-in/out.
• Serve as Super User for scheduling, registration and billing systems.
• Support practice staff and oversee daily activities with supervision.
• Handle co-payments and respond to routine inquiries.

Skills

MS Office

Strong communication

Time management

Front desk coordination

Customer service

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

Scheduling systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions-

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Department: Pediatric Neurology

Schedule: Monday - Friday | 8:30am - 5:00pm | Hybrid

Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Grow in your career and make a difference at the forefront of pediatric neurology, where compassionate care meets cutting-edge science within the MGB Department of Neurology and the newly formed Neuroscience Institute. As a Pediatric Clinical Practice Assistant, you will support leading physicians, physician assistants, and nurse practitioners while helping children and families navigate complex neurological care. Join an empathetic, collaborative, mission-driven administrative team dedicated to transforming the lives of our pediatric patients during this exciting time. This is a front desk position in our Pediatric Neurology clinic

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4