Practice Assistant II, Pediatric Neurology

massgeneralbrigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham's Pediatric Neurology department is seeking a Pediatric Clinical Practice Assistant to support front desk operations and clinical workflow at the Yawkey location. This onsite role involves greeting patients, scheduling appointments, processing billing, and coordinating with providers.

You will handle routine clerical tasks, maintain records in the EMR, and serve as a Super User for scheduling, registration, and billing systems.

Qualifications

• High School Diploma or equivalent required.
• CMAA certification preferred.
• Office experience 2–3 years required.
• Proficiency with Office Suite and ability to manage non-routine phone calls and messages.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer telephones and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/EMR.
• Call for patient medical records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May accept co-payments.
• Acts as Super User for scheduling, registration and billing systems.
• Provide assistance and training to others.

Skills

Office suite proficiency

Time management

Effective communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Tools

Scheduling systems

Billing systems

Phone system

Electronic Medical Records (EMR)

Job description

Site

The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: Pediatric Neurology

Schedule: Monday - Friday | 8:30am - 5:00pm | Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Grow in your career and make a difference at the forefront of pediatric neurology, where compassionate care meets cutting-edge science within the MGB Department of Neurology and the newly formed Neuroscience Institute. As a Pediatric Clinical Practice Assistant, you will support leading physicians, physician assistants, and nurse practitioners while helping children and families navigate complex neurological care. Join an empathetic, collaborative, mission-driven administrative team dedicated to transforming the lives of our pediatric patients during this exciting time. This is a front desk position in our Pediatric Neurology clinic in the Yawkey location.

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differe