Senior Practice Assistant, Neurology

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Senior Practice Assistant for Neurology to provide critical administrative and clinical support in a dynamic healthcare environment. The ideal candidate will have a high school diploma, strong office experience, and proficiency in office technology, contributing to efficient patient care and office operations. Emphasizing team collaboration and time management skills, this full-time role helps ensure exceptional service delivery in a respected healthcare institution.

Qualifications

• 3-5 years of office experience required.
• Advanced skills in Outlook, Word, Excel, PowerPoint.
• Ability to proofread and edit documents.

Responsibilities

• Provides administrative and clinical support for smooth clinical service.
• Performs scheduling, patient check-in, and billing duties.
• Acts as 'Super User' for scheduling and billing systems.

Skills

Office experience

Strong technology skills

MS Office skills

Effective communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Job description

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Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under minimal supervision, the Senior Practice Assistant provides administrative and clinical support to ensure smooth and efficient clinical service and practice operations. The Senior Practice Assistant performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level).

Qualifications

• High School Diploma or Equivalent required.
• Office experience 3-5 years required.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience, and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.
  
  

Additional Job Details (if Applicable)

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with the Supervisor, oversees the daily activities of practice staff.
• May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
  
  

Remote Type

Hybrid

Work Location

60 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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