Senior Practice Assistant, Neurosurgery

The General Hospital Corporation; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental, vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass benefit

Career growth in senior admin role

Job summary

Mass General Brigham's Neurosurgery department seeks a Senior Practice Assistant to support scheduling, registration, and billing in a busy neurosurgical clinic. The role emphasizes patient-centered service, complex administrative functions, and leadership support for junior staff.

The position offers a hybrid work arrangement, competitive benefits, and advancement opportunities within a renowned academic medical center focused on exceptional patient care and groundbreaking research.

Qualifications

• Bachelor's equivalent not required but strong admin experience preferred.
• Experience in a healthcare setting is a plus.
• Proficient in Microsoft Office and electronic medical records.

Responsibilities

• Coordinate patient appointments and scheduling; manage daily calendar.
• Handle patient inquiries and routine/complex administrative requests.
• Process billing forms and ensure accurate documentation in EMR.
• Serve as a Super User for scheduling, registration, and billing systems; train colleagues.
• Provide guidance to junior staff and support daily practice operations.
• Collaborate with surgeons, clinical teams, and admin staff to ensure smooth patient flow.

Skills

Communication

Customer service

Organization

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Neurosurgery | Hybrid | Full-Time

Take the next step in your healthcare career while making a meaningful difference in neurosurgical care and the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join our Neurosurgery team. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized neurosurgical care setting.

Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You’ll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow‑up and escalation.
• Collect co‑payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with neurosurgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Additional Job Details (if applicable)

Why Join Our Team?

• Full-time, hybrid work arrangement.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Neurosurgery.
• Develop specialized expertise in neurosurgical practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with neurosurgeons, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological and surgical care.
• Gain valuable experience supporting specialized neurosurgical services while contributing to operational improvements and efficient patient coordination.

You’ll play an important role in supporting efficient neurosurgical practice operations while helping patients and families feel informed, welcomed, and supported throughout their care. Join a collaborative team where your experti