Senior POS Front Office Product Lead

Elavon; Boston (MA); On-site; USD 194,000 - 229,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Adoption assistance

Disability insurance

Job summary

U.S. Bank through Elavon POS is seeking a Product Lead – Front Office to own the merchant front‑office experience across in‑person, online and service channels.

You’ll shape customer journeys and revenue outcomes, drive platform scalability, and partner with risk, technology, and business groups to deliver high‑impact transactions. The role demands senior leadership of product managers and a strong track record in payments, with onsite collaboration across teams and a focus on customer value.

Qualifications

• Typically 10+ years in product management, payments or related roles.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Lead and develop a team of Product Managers across Sell Goods & Services.
• Set product ownership bar and align with product, tech, risk and business partners.
• Define outcomes and OKRs, prioritize features and plan roadmaps.
• Drive end-to-end lifecycle and roadmap using OKRs for the product.
• Collaborate with agile, design, tech and risk teams to deliver outcomes.
• Understand technical features and modernization needs for the product.

Skills

Product ownership

OKRs

Agile

Stakeholder management

Education

Bachelor's degree

Job description

U.S. Bank through Elavon POS is seeking a Product Lead – Front Office to own the merchant front‑office experience across in‑person, online and service channels.

You’ll shape customer journeys and revenue outcomes, drive platform scalability, and partner with risk, technology, and business groups to deliver high‑impact transactions. The role demands senior leadership of product managers and a strong track record in payments, with onsite collaboration across teams and a focus on customer value.