Senior Portfolio Program Manager – CRM & Transformation

Delan Associates, Inc; East Hanover (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Delan Associates, Inc is seeking a Program Coordinator to drive cross-functional CRM program activities, maintain milestones, and ensure accountability across teams. The role focuses on governance, executive communications, and stakeholder management to deliver complex digital transformation initiatives.

The candidate should have strong organizational skills, experience coordinating multiple workstreams, and proven ability to manage competing priorities in a matrixed environment.

Qualifications

• 5 years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.

Skills

Program management

Stakeholder management

Executive communication

Organizational skills

Planning

Problem-solving

Education

Bachelor's degree

Job description

Delan Associates, Inc is seeking a Program Coordinator to drive cross-functional CRM program activities, maintain milestones, and ensure accountability across teams. The role focuses on governance, executive communications, and stakeholder management to deliver complex digital transformation initiatives.

The candidate should have strong organizational skills, experience coordinating multiple workstreams, and proven ability to manage competing priorities in a matrixed environment.